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Process Trainer

2 months ago

Sahibzada Ajit Singh Nagar Ludhiana Punjab, India Colossus Ventures India Full time

**Responsibilities**
- Developing process training materials, such as digital presentations, how-to manuals, and instructional videos.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various topics to prepare and support new employees.
- Training experienced employees on new or updated sales procedures to improve their performance.
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of client satisfaction.

**Trainer Requirements**:

- A bachelor's degree in business, IT, English, or a related field.
- At least 2 years of experience working as a sales process trainer.
- Excellent knowledge of sales techniques and customer service best practices.
- Strong teaching abilities and mentoring skills.
- Good communication, interpersonal, and conflict-resolution skills.
- Ability to provide leadership to personnel in a fast-paced and stressful work environment
- Full Hands-on MS Office, such as making PPTs, Excel Reports, and MS word Files.

**Salary**: ₹35,000.00 - ₹45,955.35 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Night shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Sahibzada Ajit Singh Nagar, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- sales process trainer: 1 year (required)
- trainer total work: 1 year (required)

**Language**:

- English (preferred)

Work Location: One location

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