Client Services Rep 3

2 weeks ago


Mumbai, India IQVIA Full time

Job Overview
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.

Essential Functions
- Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
- Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
- Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
- Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
- Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
- Monitors performance against existing service agreements and ensures client’s obligations are met.
- Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
- May conduct product/services and process training for clients and other employees.
- May conduct service meetings at client sites.
- Represents IQVIA on external client projects.
- May mentor and lead other client service reps and represent the manager in their absence.

**Qualifications**:

- Bachelor's Degree Req
- Four (4) years of related work experience Req
- One (1) to two (2) years experience as an IQVIA Client Service Representative Req
- Broad knowledge of the concepts, practices and procedures of the client service representative field Req
- Broad knowledge of IQVIA products and the Pharmaceutical industry Req
- Meeting facilitation, presentation and training experience Req
- Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
- Demonstrated problem solving, analytical and strong customer service skills
- Demonstrated ability to develop and maintain relationships in a diverse business environment
- Ability to travel to clients and IQVIA offices as appropriate

Accreditation preferred in multiple business lines of IMS service certification program Req


  • Jr. Client Servicing

    3 weeks ago


    Mumbai, India 3 Cheers! Full time

    Responsibilities and duties - Provide regular updates to clients on the progress of projects and campaigns. - Coordinate with internal team for delivery of work. - Bridging gap between team and client. - Taking proper briefs and focusing on completion with coordination with the team. - Become the reliable point of contact for each customer that is required...


  • Mumbai, Maharashtra, India The Bank of New York Mellon Corporation Full time

    The Chief Representative is responsible for positioning the brand and discussing in general terms the role of BNY Mellon in the financial services sector with Customers and prospective clients; managing BNY Mellon's relationship with local regulatory authorities and ensuring that all activities of the Representative Office are undertaken in accordance with...


  • Mumbai, India 3 Minds Digital Full time

    **Tasks And Activities** - Serve as a day-to-day point of client contact - Writing creative briefs & minutes of the meeting and de-briefing the team - Research and prepare client presentations, and reports and conduct in-person client meetings - Understanding client goals/objectives and their creative requirements including Branding, Packaging, UI/UX Design,...


  • Andheri West, Mumbai, Maharashtra, India 3 Cheers! Ads Full time

    **Responsibilities and duties** - Provide regular updates to clients on the progress of projects and campaigns. - Coordinate with internal team for delivery of work. - Bridging gap between team and client. - Taking proper briefs and focusing on completion with coordination with the team. - Become the reliable point of contact for each customer that is...


  • Mumbai, India Addus Services LLP-Client Full time

    Provide hands on support with delivery of digital campaigns. - Build long term associations with global clients and ensure customer satisfaction. - Provide solutions by finding ways and means cutting across functions by understanding their business objectives. - Manage delivery through management of work flow, resource requirement and quality of output. - 1...


  • Mumbai, India Client of Recruitners Full time

    **About our client** Our client headquartered in Mumbai (Malad) is a brand marketing agency which specializes in experiential marketing activations, events, exhibitions and digital marketing solutions. **Job Brief** In this role, you will be responsible for coordinating with clients in the conferences and events. **Responsibilities** - You will be...


  • Mumbai, India NetApp Full time

    **If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...


  • Mumbai, Maharashtra, India 12542 Citicorp Services India Private Limited Full time

    The Cash and Trade Proc Rep 4 is an entry level role responsible for the processing of all regular, restricted and legal transfers in coordination with the Transaction Services team. The overall objective is to perform moderately complex cash & trade operation tasks, by providing processing assistance for assigned projects. Responsibilities: Process...

  • Service Coord Rep

    3 weeks ago


    Mumbai, India NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job title: Service Coord Rep Job Location:...


  • Mumbai, India Citi Full time

    The Cash and Trade Proc Rep 4 is an entry level role responsible for the processing of all regular, restricted and legal transfers in coordination with the Transaction Services team. The overall objective is to perform moderately complex cash & trade operation tasks, by providing processing assistance for assigned projects. **Responsibilities**: - Process...


  • Mumbai, India Talent Corner HR Services Full time

    Please find below the Profile for Client Servicing Client Servicing - 02 (minimum 2-3 years of experience) Qualification: Graduate in any stream, post graduation in marketing or any other qualification to support brand marketing orientation and skills would be preferable. Experience: 2 to 3 yrs. Healthcare agency experience is highly...


  • Mumbai, Maharashtra, India 12542 Citicorp Services India Private Limited Full time

    The Cash and Trade Proc Rep 5 is an intermediate level role responsible for executing Sanctions review in coordination with the Transaction Services team. The overall objective is to act as a subject matter expert while processing all Sanction alerts. Responsibilities: Process all Sanction alerts of all the regions supported by L1 operations Ensure...


  • Mumbai, India Ottoedge Services LLP Full time

    **JOB DESCRIPTION** 2. Maintaining a detailed and accurate record of all client details and communications 3. Provide regular updates to clients on the progress of projects and campaigns 4. Coordinate projects and determine the best utilization of resources 5. Building and maintaining long-lasting business relationships with clients 6. Providing clients...


  • Mumbai, Maharashtra, India Ottoedge Services LLP Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Building strong relationship with clients2. Responsible for interacting with clients, understanding briefs, campaign planning and management.3. Briefing the internal team, including designers, editors, and copywriters, and determining the best utilization of resources4. Managing,...


  • Mumbai, Maharashtra, India Ottoedge Services LLP Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Building strong relationship with clients2. Responsible for interacting with clients, understanding briefs, campaign planning and management.3. Briefing the internal team, including designers, editors, and copywriters, and determining the best utilization of resources4. Managing,...


  • Mumbai, India Citi Full time

    The Cash and Trade Proc Rep 5 is an entry level role responsible for processing basic to relatively complex transfers in coordination with the Transaction Services team. The overall objective is to perform moderately complex cash & trade operation tasks, by providing processing assistance for assigned projects. **Responsibilities**: - Perform cash...


  • Mumbai, India Zigsaw Consultancy Services Full time

    **Experience**: 1+ year (in sales & client servicing). **Location**: Mumbai. **Qualification**: Any graduate (6 days working Monday - Saturday). 1. Excellent verbal and written communication skills. 2. Good team player. 3. Adhering to the timelines. 4. Ability to manage a team, coordinate with the client and streamline the requirements. 5. The ability...

  • Internal Audit

    2 weeks ago


    Mumbai, India Skillventory Full time

    **Internal Audit - Core Finance (Rep) - Investment Bank - Mumbai**: - From 3 to 5 year(s) of experience - ₹ Not Disclosed by Recruiter - Mumbaior **Roles and Responsibilities** **Primary Responsibilities**: Performing assurance activities to assess the effectiveness of controls supporting the Firm’s Liquidity and Funding processes. - Participating in...


  • Mumbai, India Citi Full time

    The Cash and Trade Proc Rep 5 is an entry level role responsible for processing basic to relatively complex transfers in coordination with the Transaction Services team. The overall objective is to perform moderately complex cash & trade operation tasks, by providing processing assistance for assigned projects. **Responsibilities**: - Perform cash...


  • Mumbai, Maharashtra, India Contentorial Writing Services Full time

    Hey! If you are looking to work with a dynamic and fun team, we invite you to read on. We are looking for a Client Servicing Executive to create and nurture long-term relationships with our clients. You will resolve any issues that arise to ensure clients are satisfied with our services. We are a digital marketing agency. We are seeking a dynamic and...