Associate Loan Servicing Representative

3 weeks ago

Bengaluru, India WELLS FARGO BANK Full time

**About this role**:
Wells Fargo is seeking an Associate Loan Servicing Representative...

**In this role, you will**:

- Support a variety of loan servicing tasks, including reviewing loan disbursement requests, processing disbursements, preparing loan demands, and re-conveyances
- Identify opportunities to improve loan servicing process within established procedures
- Perform routine tasks for Loan Servicing functional area including reviewing, researching, processing
- Respond to written and phone inquiries of low to moderate complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing functional area
- Regularly receive direction from Loan Servicing supervisors and escalate customer questions and issues to more experienced individuals

**Desired Qualifications**:

- Any Graduate/Postgraduate

**Job Expectations**:

- Ability to fluently speak, write, and read English
- Working knowledge of MS Excel, MS Word, Microsoft Access is preferred
- Good problem solving and some analytical skills
- Eye for detail and comprehension skills
- Minimum Typing Speed & Accuracy: 30 to 35 (WPM/90%)
- Shows enthusiasm towards taking up additional tasks
- Demonstrates inclination towards attending learning experiences
- Establishes good relationships with others
- Exhibits a commitment to the company
- Allows for others to express views, thoughts and ideas in group situations

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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