Infrastructure Support

3 weeks ago

Bengaluru, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
**Organization Description**

Our Infrastructure Platforms group is a team of innovators rewarded with innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

As an Infrastructure support Associate you will be a member of our highly technical production support team, who pro-actively monitors, performs wellness checks and observes the status of Mainframe Production and Development environments. You will be focused on the daily goal of meeting established business Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) for the bank’s internal/external customers, through the utilization of the Enterprise monitoring and triage tools provided, with emphasis on problem resolution, root cause investigation, providing second level problem detection, determination and resolution function, vendor engagement, maintenance of event/outage logs and assistance with hardware and software patch/product updates.

**Required qualifications, capabilities, and skills**
- 4+ years’ experience in Mainframe Operations
- Knowledge on Mainframe IPL (Initial Program Load), Hardware Breakfixes and Basic knowledge on Storage function will be an advantage.
- Ability to follow policies and procedures; attention to detail
- Strong problem solving skills and decision making ability around complex problems
- Excellent oral and written communication skills
- Ability to think creatively to deliver solutions through continuous improvement
- Strong desire and skills in identifying and implementing automation opportunities.
- Effective listening skills
- Work well in a team environment

**Preferred qualifications, capabilities, and skills**
- Bachelor's degree in Information Systems discipline or 3 year technical degree.
- Mainframe System and Batch Operations experience.
- Netcool/Control-M/CA7/ Zeke / Mainframe Console experience.

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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