Customer Assistant
2 weeks ago
_**We are hiring**_
**Process**: Customer support representative
**Location**: Tharamani, Chennai
**Experience**: 0 to 1 year of experience can apply
**Qualification**: 12th / Diploma / Graduate
**Languages**:
English + Tamil
English + Malayalam
English + Telugu
English + Kannada
**Salary**: 15k to 22k Take home
**Shift**: Day shift and Rotational week off
- **Roles and Responsibilities**:_
- Assist customers in resolving product or service-related issues and provide appropriate solutions.
- Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
- Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
- Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
- Uphold company policies and procedures while delivering excellent customer service at all times.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹15,000.00 - ₹22,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Morning shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 7200585293
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