Service Assistant(Female)
3 months ago
We are looking for a customer-oriented service representative. The person will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.
**Responsibilities**:
- Effectively manage incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements**:
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices(preferred)
- Basic understanding of accounting principles(Not necessary but preferred)
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
**ONLY FEMALE APPLICATIONS WILL BE ACCEPTED**
**Job Types**: Full-time, Fresher
**Salary**: ₹12,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- Gujarati (preferred)
Work Location: In person
**Speak with the employer**
+91 9375624243
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