![Curelink](https://media.trabajo.org/img/noimg.jpg)
Customer Service Associate
3 weeks ago
**About Curelink**
The company founded by IIT Roorkee Alums and backed by top investment firms like Elevation Capital and Venture Highway, is operating in 7 cities with more than 1000 doctors using us to deliver better care to more than 50000 patients with 4000 new ones being added every month.
**Responsibilities**
- **Patient Experience Ownership**: Take full responsibility for the patient experience during all live sessions.
- **Sessions Management**: Manage the leave calendar for in-house session coaches, ensuring seamless session continuity by arranging replacements as needed.
- **Daily Task Coordination**: Follow up with session coaches on their daily tasks, ensuring all preparations and follow-ups are completed on time.
- **Freelance Coach Liaison**: Serve as the primary point of contact for all freelance coaches, coordinating schedules, and ensuring they are aligned with our standards and expectations.
- **Session Audits**: Conduct regular audits of live sessions according to our SOPs to maintain high-quality standards and compliance.
- **Feedback Collection**: Engage with patients to gather feedback on sessions, identifying areas for improvement and enhancing patient satisfaction.
- **Technical Support**: Assist patients with any technical difficulties encountered while joining live sessions, ensuring a smooth and accessible experience.
- **Quality Improvement Initiatives**: Proactively identify and implement initiatives to improve the quality and effectiveness of live sessions, incorporating innovative practices and feedback from patients and coaches.
**Qualifications**
- Experience in a similar role, preferably in the healthcare, wellness, or fitness industry.
- Strong people management skills, with the ability to manage in-house and freelance personnel.
- Excellent communication and interpersonal skills, capable of working effectively with patients, coaches, and team members.
- Proven ability to manage projects and take initiative in a fast-paced environment.
- Detail-oriented with a commitment to high-quality patient care and service excellence.
- Technical proficiency with common digital communication tools and platforms, like Zoom and Google Meet
**Salary**: ₹300,000.00 - ₹600,000.00 per year
**Benefits**:
- Flexible schedule
- Leave encashment
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Are you comfortable working 6 days a week?
Work Location: In person
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