Customer Support Intern

1 week ago

Remote, India Techlanz Full time

Position Overview:
We are seeking a passionate and knowledgeable individual to join our customer support team as a Customer Support Intern. As part of our team, you will play a crucial role in ensuring that our users receive prompt and effective assistance with technical issues, product inquiries, and general support needs.

Key Responsibilities:

- Guide customers through troubleshooting steps and provide clear, concise instructions to resolve issues promptly.
- Act as a liaison between customers and our product development team, reporting and escalating technical issues as needed.
- Educate users on the features and functionalities of our products, offering personalized recommendations and solutions to enhance their learning experience.
- Document customer interactions, feedback, and resolutions accurately in our CRM system.
- Collaborate with cross-functional teams, including product development, marketing, and sales, to address customer inquiries and improve overall customer satisfaction.
- Stay up-to-date on industry trends, best practices, and new technologies to continuously enhance your technical expertise and customer support skills.

**Requirements**:

- Bachelor's degree,
- Previous experience in customer support or technical support roles, preferably within the education or technology sector.
- Strong understanding of digital learning platforms, educational software, and online teaching tools.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Ability to troubleshoot technical issues and provide clear, step-by-step instructions to users of varying technical backgrounds.
- Proficiency in using CRM systems, support tools, and helpdesk software to manage customer interactions efficiently.
- Passion for education and a commitment to helping learners succeed.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Flexibility to work on a rotating schedule, including evenings and weekends, to accommodate customer needs.

**Benefits**:

- Professional development opportunities, including training and certifications
- Flexible work arrangements, including remote work options

Join our team and make a meaningful impact on the future of education To apply, please go through the link and let us know why you're passionate about this job and what makes you different.

**Job Types**: Full-time, Internship
Contract length: 3 months

Pay: ₹5,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Work from home

Schedule:

- Day shift
- Fixed shift
- Weekend availability

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (required)

Work Location: Remote

Application Deadline: 27/05/2024
Expected Start Date: 01/06/2024

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