![Black & White Business Solutions](https://media.trabajo.org/img/noimg.jpg)
SQL Support
6 months ago
**Job Information**:
Industry
**IT Services**
***
Province
**Karnataka**
***
City
**Bangalore North**
***
Postal Code
**560001**
***
Country
**India**
**Support Engineer for Backend Services - SQL**
IT Client Services - Client Technology Workplace (CTW)
**ABOUT SAP**
**PURPOSE AND OBJECTIVES**
IT Services - Client Technology Workplace (CTW) is the global provider of client workspace related technologies such as WTS/VDI, OS/SW deployment and Client Management and protection services. We deliver services both to SAP internally as well as for external SAP partners, vendors and customers. We ensure the rock-solid operations for the services in scope across the globe following the sun, through a combination of managed service and internal experts.
The backend services team is responsible for providing backend support to IT operations and monitoring of all CTW services to all SAP employees on a 24/7 basis. The support includes activities like Server Imaging, Patching, Virtualization, Operating System Support and Monitoring, SQL administration.
**SQL Team** - is responsible for supporting the MS SQL infrastructure for various use cases within SAP IT CTW / IT IS. The SQL team supports more than 200+ productive SQL DBs in three regions holding 1.3 TB.
As an **SQL Engineer** you will be part of the IT CTW Backend Support Operations team, providing SQL support on 16x5 basis during business hours and on-call support during off-business hours.
**EXPECTATIONS AND TASKS**
**Technical Tasks**
- Responsible for identifying, recording, registering and performing the correct troubleshooting of tickets as mentioned in the service catalog for SQL service.
- SQL administration tasks
- Provide escalated support for SQL CTW services on CTW servers
- Provide escalated support for the SQL servers of the SCOM and SCCM teams.
- Provide support to the Citrix team for SQL related activities.
- Administer, backup, recover hosted instances
- Advise, provide performance checks and escalated support about performance tasks to SAP SMEs.
- Provide support to the SCCM team for creating reports based on SQL.
- Handle all tickets escalated by Field IT or Service Desk or forwarded from other service teams.
**Process Expectations
- Follow agreed processes and procedures for ticket resolution.
- Have a pro-active approach to identify, co-ordinate and resolve tickets
- Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution
- Follow/improve SLA resolution timings.
- Adhere to incident, problem and change management processes.
- Participate in team meetings as per the agreed governance model.
- Engage SAP CTW experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Experts group
- Participate and contribute in continual service initiatives/improvements.
- Assist operation line manager in meeting program objectives.
- Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.
- Keep updated on new technologies and request training if needed.
- Communicate with identified users appropriately via all approved media.
- Adhere to shift timings and complete the assigned tasks
- Hand-off pending issues/tasks to in-coming shift with all details, as per the defined process
- Act as a backup resource, as/when needed.
**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
- University degree or equivalent work experience
- Expert knowledge of:
- Installation, configuration and troubleshooting of current and previous MS SQL server versions/editions dating back to 2008R2
- SQL server maintenance tasks
- SQL server high availability / disaster recovery solutions especially SQL Cluster and Always On
- SQL server backup strategies and recovery of instances and databases
- Performance tuning/optimisation of SQL server
- Data encryption
- Good knowledge of:
- SQL server monitoring concepts
- Data protection (GDPR/SOX etc. concepts)
- Security, secure SQL server access and user/role assignment
- Secure SQL networking
- T-SQL\PowerShell
- Cloud concepts - optional (e.g. Azure\AWS\GCP)
- Hands on experience in:
- Upgrading and updating SQL server
- Log shipping, mirroring, replication techniques
- SCOM operations
- Windows OS administration - optional
- Virtualisation technology (VMware/Citrix) - optional
- SSIS/SSRS administration - optional
- Ability to plan and execute patch plan for SQL server
- Open to work in 16x5 support shifts and on-call support during off-business hours and weekends
- Experience with ITIL processes especially incident, change and problem management
- Need to be independent and coordinate with various teams for the daily operations, plan and execute scheduled activities.
- Possesses SQL Server Microsoft certification at associate or expert level
- Willingness to learn new skills and technologies.
- Ability to think independently and have ability to fin
-
SQL Production Support
6 months ago
Bengaluru, Karnataka, India Advansoft Full timePosition: SQL Production Support - L2 Experience: 4+ years Location: Bangalore (Hybrid) Shift: 6 AM onwards Must-have skills: - Strong proficiency in SQL/PL SQL with a self-rating of more than 3 out of 5 - Familiarity with ETL (Extract, Transform, Load) concepts. - Understanding of CDC (Change Data Capture) and Data Warehousing concepts. - Familiarity...
-
SQL Developer and Support Specialist
17 hours ago
Bengaluru, Karnataka, India Ubique Systems Full timeAbout Ubique SystemsWe are a leading technology firm based in Bangalore, India. As we continue to grow and expand our services, we are seeking an experienced SQL developer to join our team.Job OverviewThis is a challenging opportunity for a skilled T-SQL professional to work on various projects and support existing systems.CompensationThe estimated salary...
-
L3-production Support-SQL
6 months ago
Bengaluru, India HealthAsyst Full time3-to-4-year experience in support role. Experience working with MS SQL. Experience working with Microsoft Technologies (VB, VB.Net and C#) Experience working with US and UK customers. Willingness to work on shift hours. Excellent communication skills. Should have knowledge about support process (SLA, Priority, Criticality, Knowledge Base etc.,) Skills...
-
Principal SQL Support Engineer
6 months ago
Bengaluru, India Sun Life Full timeJob Description : Principal SQL Support Engineer Are you ready to shine? Who we are? Sun Life is a leading financial services company with history of 150+ years that helps our clients achieve lifetime financial security and live healthier lives. We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world. We have a...
-
L3 Production Support-SQL
6 months ago
Bengaluru, Karnataka, India HealthAsyst Full time5-to-8 year experience in support role. - Experience working with MS SQL. - Experience working with Microsoft Technologies (VB, VB.Net and C#) - Experience working with US and UK customers. - Willingness to work on shift hours. - Excellent communication skills. - Should have knowledge about support process (SLA, Priority, Criticality, Knowledge Base...
-
Customer Support With Microsoft SQL
4 weeks ago
Bengaluru, India 2coms Full timeJob DescriptionWe are seeking a skilled Customer Care Support Specialist with experience in data-driven processes and technical support. The ideal candidate will have expertise in Microsoft SQL, strong problem-solving skills, and the ability to work in a dynamic, customer-centric environment. Experience with Cisco Commerce is a plus.Location:...
-
SQL Production Support/application Support
2 months ago
Bengaluru, Karnataka, India HealthAsyst Full timeL3-SQL Production Support **About HealthAsyst** HealthAsyst® is an IT service and product company. It is a leading provider of IT services to some of the largest healthcare IT vendors in the United States. We bring the value of cutting-edge technology through our deep expertise in product engineering, custom software development, testing, large-scale...
-
Applications Support
6 months ago
Bengaluru, Karnataka, India Skillety Technologies Full timeSr. No. Technical Skills Mandatory /Good to have Min Years of hands on Exp in this skill 1 Strong knowledge in SQL programming(Developer) Mandatory 2-5 2 Strong knowledge in Jira Tool Mandatory 2-5 3 SQL DB administration Mandatory 2-5 4 C# Programming Mandatory 2-5 5 Experience demonstrating Customer orientation and ability to...
-
Customer Support With Microsoft SQL
4 weeks ago
Bengaluru, India 2coms Full timeWe are seeking a skilled Customer Care Support Specialist with experience in data-driven processes and technical support. The ideal candidate will have expertise in Microsoft SQL, strong problem-solving skills, and the ability to work in a dynamic, customer-centric environment. Experience with Cisco Commerce is a plus.Location: BangaloreMust-Have: The...
-
SQL
4 weeks ago
Bengaluru, Karnataka, India Catalyst Iq Full timeRole Purpose: : To be a part of dedicated Client Success team to support BAU activities and future business initiatives. Support the product usage and develop operational processes around the same. Required Qualification: Engineering or equivalent IT degree Mandatory Skill Sets 1. Strong fundamentals in RDBMS with hands-on experience in - PL/SQL, SQL...
-
Mainframe Support with SQL
6 months ago
Bengaluru, India Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...
-
Application Production Support
6 months ago
Bengaluru, India Jobs for Humanity Full timeCompany Description Company Name: FIS Global **Job Description**: **Position Type**: Full-time **Type Of Hire**: Experienced (relevant combination of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% Application Production Support - Unix/SQL/Shell Script (Rotational Shift) Are you interested in challenging and...
-
Sql developer
1 month ago
Bengaluru, India Tata Consultancy Services Full timeRole: My Sql DevelopersExp: 6-9yrsLocation: Hebbal BengaluruJD:My SQL developers are required to provide “data” related support for applications. Creating / maintaining / optimizing “data” in My SQL database
-
SQL Java
2 months ago
Bengaluru, India Tech Mahindra Full timeExp -3 to 5 Years Skill - SQL Java Support or SAP Ariba Work Loc- Bangalore (Work from Office) Rotational shifts (24/7 Shift) NP :Immediate 3+ yrs exp in SQL+JAVA support, U3 band, If SAP Ariba skilled resources are not available, they are still good to go with SQL+Java support resources with Support experience and will be trained for 6 weeks. Job...
-
SQL Java
2 months ago
Bengaluru, India Tech Mahindra Full timeExp -3 to 5 YearsSkill - SQL Java Support or SAP AribaWork Loc- Bangalore (Work from Office) Rotational shifts (24/7 Shift)NP :Immediate3+ yrs exp in SQL+JAVA support, U3 band, If SAP Ariba skilled resources are not available, they are still good to go with SQL+Java support resources with Support experience and will be trained for 6 weeks.Job Description...
-
SQL Developer
2 months ago
Bengaluru, India Recrumart Full timeHiring for SQL Developer(SQL Server, SSRS, SSIS, Visual studio,OLAP,OLTP)- Bangalore location. Exp- 4 - 6 Years.(Product based company, Permanent position, 20 years old company).Exp in SQL database development , SQL Server 2012 or above, SSRS, SSIS, Visual studio, OLAP, OLTP . Exp in Developing SQL databases and writing applications to interface with SQL...
-
L3-SQL Production Support
2 months ago
Bengaluru, Karnataka, India HealthAsyst Full time**About HealthAsyst** HealthAsyst® is an IT service and product company. It is a leading provider of IT services to some of the largest healthcare IT vendors in the United States. We bring the value of cutting-edge technology through our deep expertise in product engineering, custom software development, testing, large-scale healthcare IT implementation...
-
Postgre sql
4 days ago
Bengaluru, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Postgre SQLExperience Range: 4 – 7 YearsLocation: Bangalore/KolkataMust Have:1. • Minimum 5 years of DBA working experience building, deploying...
-
SQL Developer
6 months ago
Bengaluru, India Dew Software Full timeDew Software is currently seeking a skilled SQL Developer to join our team. As a SQL Developer, you will work closely with our clients and internal teams to design, develop, and maintain high-performance SQL databases. You will collaborate with cross-functional teams to gather business requirements, design efficient database structures, and write optimized...
-
SQL Dba
6 months ago
Bengaluru, Karnataka, India Tata Consultancy Services Full timeLocation: Chennai/Bangalore Must Have: - Provide support for a large footprint of Microsoft SQL Server instances including AlwaysOn availability groups and failover clustering configurations. - Support SQL Server 2016/2019 on Physical and VMwa re Hypervisor. Good to Have: - Knowledge of Powershell/Pester scripting - Extensive knowledge of SQL Server...