Applications Support

4 weeks ago

Bengaluru, India JPMorgan Chase Bank, N.A. Full time

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm's operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.

The Technology team at our GSCs service all Lines of Business and Enterprise Technology in helping build and operate innovative industry leading solutions. The breadth of capabilities within the Technology team at the GSC enables it to support the firm in leading edge areas such as Digital, Big data analytics, Robotics & Machine Learning.

Job Responsibilities:

- Perform health checks & Monitor infrastructure, servers, databases, distributed batch jobs
- Knowledge of Incident, Problem and Change Management processes and tools
- Manage, track and validate all changes to the Production, Disaster Recovery environment.
- Manage incidents and leverage cross-functional teams to quickly eliminate impacts
- Escalate issues/Risks effectively when necessary across supporting framework
- Knowledge (documentation) management experience. Strong technical documentation skills
- Ability to align IT service offerings with business strategies, goals, and objectives
- Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution.
- Troubleshoot technical issues or escalate and work with appropriate technology teams to provide solutions. Experience working a in a multicultural department with globally disperse resources and responsibilities
- Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc.
- Possess excellent trouble-shooting skills, are driven to help internal/external customers.
- Aggressively respond to service requests from Client facing support teams, Operations partners, etc.

**Required Qualifications, capabilities and skills**
- Banking & financial industry system experience
- Infrastructure product knowledge as mentioned above in Responsibilities. Experience with ITIL processes.
- Strong understanding of Unix/Linux platform.
- Strong SQL/RDBMS skills preferably on Oracle & Sqlserver platform. Strong on cloud platform (GKP/GAP/GOS/GKS) and Level1 or level 2 AWS knowledge.
- Experience working with scheduling tools like Autosys/Control-M. Experience working with APM tools
- Good communication skills (both verbal and written)
- Ability to work in global team with multiple stakeholders

**Preferred qualifications, capabilities and skills**
- Service now tool for Incident/Change/Problem management
- Scripting language like Python, Shell scripting
- Awareness about Containers

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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