Fresher Female
1 month ago
A telecaller is a customer service representative who contacts customers over the telephone.
A typical job description for a telecaller includes the following responsibilities:
- Make outbound calls to customers to promote products and services, or follow up on recent purchases.
- Respond to customer inquiries and provide information about products and services.
- Resolve customer complaints and provide appropriate solutions.
- Keep records of all customer interactions and transactions, updating customer information in a database as necessary.
- Meet and exceed sales and customer satisfaction targets.
- Continuously improve product and service knowledge to provide accurate information to customers.
- Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.
- Follow all company policies and procedures, including those related to confidentiality and data security.
- Participate in training and development opportunities to improve skills and knowledge.
- Adhere to schedules and work efficiently under pressure to meet deadlines.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Lead generation: 3 years (required)
- CLIENT HANDLING: 3 years (required)
**Language**:
- FLUENT ENGLISH (required)
Work Location: In person
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