Customer Care Assistant
6 months ago
1. Monitor and respond to comments and direct messages across various social media platforms, including but not limited to Facebook, Instagram.
2. Engage with followers, customers, and other users in a timely and professional manner, adhering to brand guidelines and tone of voice. Provide accurate information, assistance, and support to users inquiring about products, services, promotions or other relevant topics.
3. Escalate complex or sensitive inquiries to appropriate team members or dpartments for further assistance and resolution.
4. Identify trends, patterns and common issues from user interactions and report the same to relevant team.
5. Customer-centric mindset with a passion to learn.
6. Comfortable for voice calls and chats process.
**Job Type**: Fresher
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Flexible schedule
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Work Location: In person
**Speak with the employer**
+91 8287144696
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