Business Associate

2 weeks ago

Chennai Tamil Nadu, India Cognizant Technology Solutions Full time

Training Manager

**Job Description**:
**Role Summary**:

- Responsible for overseeing complete Learning and development requirements of the all the teams assigned through the employee life cycle
- Client Management and stakeholder management
- Get certified from Cognizant academy and deliver various domain/functional/behavioral trainings as required
- Manage knowledge transition for new clients and processes with highest efficiency and delivery

**Skills Required**:

- Graduate/Postgraduate with specialization in HR
- 7- 8+ years of experience in training management role in BPO with exposure to multiple client geographies
- Domain understanding of end-to-end human resource operations - recruitment, hiring, onboarding, talent acquisition, talent development, employee services, compensation etc.,
- Intermediate excel skills to work on various reports
- PowerPoint, public speaking and presentation skills is a must
- Should have managed a team of minimum 3
- Any additional knowledge on learning tools is an advantage
- Willing to work in a shift-based work schedule
- Willing to travel to different locations across India as required

**Training & Development tasks**:

- Govern the effective functioning of overall Learning and development function
- Ensure training need analysis is conducted timely by the business training leads and training is in line with findings
- Track Training Surveys to understand feedback provided to trainers
- Identify and recommend modifications or additions in content to facilitate the learning needs of the new hires as well as tenured agents.
- Conceptualize training interventions as per the learning gaps identified
- Guide trainers in conducting focus group with Operations team, identify training actions from FMEAs and RCA’s and conduct necessary trainings
- Analyze process knowledge test outcomes and focus on low scoring areas
- Overall governance and monitoring of New Hire training and planning
- Discussions with New hires on any behavioral issues before handing it over to HR
- Ensure desired Training Throughput
- Efficiency Improvement & Calibration are maintained as per agreed SLA
- Streamline execution of training - ensure resources such as logistics, trainer, rooms are arranged by team
- Maintain timely completion of interventions requested by the operations teams
- Provide necessary direction and guidance to the process trainers across deliverables
- Review performance and conduct performance discussions
- Define trainer deliverables and conduct one-on-one discussions
- Ensure all team trackers are maintained accurately and are up-to-date
- Audit trainer delivery through monthly Trainer Observations & share feedback
- Maintain all the end to end training data with artefacts for training records
- Attend team meetings and client meetings and circulate MOMs
- Attend all relevant client meetings and act as the primary point of contact for the client for learning and development deliverables
- Liaise with the client to understand requirements, transfer these into actionables for the team and deliver the expected output
- Ensure all client tasks as delivered based on commitments made
- Create and present Training slides as part of business reviews
- Arrange and oversee client shadows as necessary

**Employee Status **:Contractor

**Shift **:Day Job

**Travel **:No

**Job Posting **:May 15 2024

**About Cognizant

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