Customer Support Associate
2 months ago
**Position Type**:Full-Time, Work From Office
**Salary experienced**: ₹30,000 CTC per month **IN hand **25,000 per Month
**Salary Freshers**: ₹25,000 CTC per month**IN hand** 19,000 per Month
**Roles and Responsibilities**:
Resolve issues and queries from Level 2 irate customers via phone calls.
Ensure high-quality customer service by addressing customer concerns effectively and efficiently.
Communicate clearly in both English and Hindi, maintaining high standards of language and pronunciation.
**Requirements**:
Skills: Excellent communication skills in English and Hindi with no major MTI or RTI issues. Clear voice and accent are essential. Versant -4 or equivalent language assessment.
Qualification: Graduation from any field.
Typing Skills: Minimum 30 WPM speed and 85% accuracy.
**Interview Process**:
HR Round: Virtual interview.
Versant Assessment: Language proficiency assessment.
Typing Test: Speed (30 WPM) and Accuracy (85%).
4C Round: Virtual interview.
Client Ops Round: Virtual interview.
Joining Formalities: Virtual completion of paperwork and formalities.
Joining: From the office (Work From Office).
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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