Telecaller

2 weeks ago

Hyderabad Telangana, India Dhalapathy Full time

Telemarketing agents play a crucial role in promoting products or services over the phone. Their responsibilities can vary depending on the specific industry and organization, but here are some common roles and responsibilities associated with telemarketing agents:
1. Outbound Calls: Telemarketing agents typically make outbound calls to potential customers or clients to introduce and promote the products or services offered by the company.

2. Sales and Lead Generation: Telemarketing agents often have sales targets or are responsible for generating leads. They may need to identify potential customers, qualify leads, and attempt to convert those leads into sales.

3. Product Knowledge: Agents must have a thorough understanding of the products or services they are promoting. This includes knowledge of features, benefits, pricing, and any special promotions or offers.

4. Script or Pitch Delivery: Many telemarketing agents follow a script or pitch provided by the company. They need to deliver the message effectively, ensuring that key selling points are highlighted.

5. Handling Objections: Telemarketing agents should be prepared to handle objections and questions from potential customers. They need to have the skills to address concerns and provide information to alleviate doubts.

6. Building Rapport: Building a rapport with potential customers is essential for telemarketing success. Agents should be friendly, courteous, and professional in their interactions.

7. Compliance: Telemarketing agents must adhere to legal and ethical guidelines, including respecting "Do Not Call" lists, obtaining necessary permissions for contact, and not engaging in deceptive or misleading practices.

8. Data Management: Agents may be responsible for updating and maintaining customer records and information in the company's CRM system.

9. Follow-Up: In some cases, agents may need to follow up with potential customers who have shown interest in the product or service but haven't made a purchase yet.

10. Reporting: Agents often need to provide regular reports on their call activities, sales, leads generated, and any challenges they encountered during calls.

11. Training and Development: Continuous training and development are important in the telemarketing field to keep agents updated on product changes, sales techniques, and compliance requirements.

12. Goal Achievement: Telemarketing agents are usually assigned sales targets or goals, and they are responsible for achieving or exceeding these targets.

13. Customer Feedback: Agents may gather feedback from potential customers and report it to the company to improve products, services, or the telemarketing process.

14. Time Management: Effectively managing time and call schedules is crucial to maximize productivity in the telemarketing role.

15. Self-Motivation: Telemarketing can be a challenging job, so self-motivation and resilience are important traits for agents to possess.

Telemarketing agents play a vital role in reaching potential customers, increasing sales, and expanding a company's customer base. Their success depends on their ability to communicate effectively, handle objections, and follow established guidelines while maintaining professionalism and customer focus.

Pay: ₹8,086.00 - ₹27,400.03 per month

**Benefits**:

- Cell phone reimbursement
- Work from home

Schedule:

- Night shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Performance bonus
- Shift allowance

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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