Service Delivery Executive

2 weeks ago

Bengaluru, India FactSuite Full time

**FactSuite** has been the preferred partner for some of the top multinational and Indian companies. Our objective is to become the go-to company for all the authentication, verification & evaluation needs of a customer, and expand our reach to a much larger market base both nationally & internationally. And, to become the best, we need the **BEST**:
We are looking for a dedicated **service delivery executive** to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction.The service delivery executive may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. The position will be responsible for the efficient management of the Operations team, to manage it as a viable profit center with a customer base that adds value to the business vertical.

**Roles and Responsibilities**:

- Maintaining positive relationships with customers.
- Identifying customer needs and overseeing service delivery within the business context.
- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Managing finances and budgets.
- Determining ways to reduce costs without sacrificing customer satisfaction.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Remaining organized and meeting deadlines.
- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

**DESIRED SKILLS AND EXPERIENCE**:

- A bachelor's degree in any field.
- Experience in customer service, leadership, and logistics may be advantageous.
- Good computer skills and the ability to use business support software.
- Strong customer service, project management, and quality control skills.
- Good resource planning skills.
- Excellent leadership and customer service skills.
- Strong teamwork skills and attention to detail.

**LOCATION**: Work From Home

**ABOUT FACTSUITE**:
Factsuite is an authentication, verification and evaluation service brand providing services pan India & internationally. In a market with a wide list of service providers, Factsuite is emerging as one of the best verification service brands in the country. **Factsuite is a fast-growing company in this space and we have grown by approx. 60-70% every year.**

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: From ₹246,000.00 per year

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Day shift
- Evening shift
- Morning shift

COVID-19 considerations:
Yes

Application Question(s):

- Do you have experience with Quality assurance/Quality Checks/Quality management?
- Mention your last drawn/current CTC.
- Mention your current notice period (if any).
- Are you okay with the remuneration offered (15,000 to 16,000 per month)?
- Why are you looking for a remote job?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)
- Customer service: 1 year (required)
- Operations management: 1 year (required)
- total work: 1 year (required)

Shift availability:

- Day Shift (required)

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