Voice Process

2 weeks ago


Ernakulam, India Mediahawks Full time

**Job Title**: Female Voice Process Professional

**Experience**: Freshers

We are seeking enthusiastic female individuals to join our team as Voice Process Professionals. As a voice process professional, you will be responsible for handling customer inquiries, providing information about products or services, and resolving customer issues over the phone.

**Key Responsibilities**:

- Handle incoming and outgoing calls in a professional and courteous manner
- Provide accurate information to customers regarding products/services
- Resolve customer complaints and ensure customer satisfaction
- Maintain a high level of professionalism and empathy in all customer interactions
- Update customer information in the database
- Follow communication scripts and guidelines

**Skills Required**:

- Fluent in English (verbal and written)
- Excellent communication skills
- Customer service orientation
- Ability to multitask and work under pressure
- Basic computer knowledge
- Willingness to learn and adapt to new processes
- Strong problem-solving skills
- Team player with a positive attitude

**Additional Information**:

- Location: Ernakulam
- Shift: Day
- Training will be provided

**Job Types**: Full-time, Fresher

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Joining bonus
- Performance bonus

**Language**:

- English (required)

Ability to Commute:

- Ernakulam, Kerala (required)

Ability to Relocate:

- Ernakulam, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9778381271

Expected Start Date: 26/03/2024


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