Client Relationship Executive

1 month ago


Mumbai, India KOLATH & CO Full time

**Essentials**
**- Excellent communication skills in English and Hindi**
**- Possess a working laptop with internet access**
**- Work from Mulund Office**

We are looking for a **Client Relations Executive **to create and nurture long-term relationships with customers. You will demonstrate the software tool online to potential clients and involved in resolving any doubts or issues raised by the customers and ensure best delivery and satisfaction.

You should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. You should be willing to learn and understand the domain and industry we work in and develop the required collaterals to communicate effectively with the customers.

You would work with the management to ensure adoption of the digital transformation tool, build revenue, retain customers and ensure satisfactory service.

**Responsibilities**
- Build relationships with key employees among customers
- Understand clients’ business needs and communicate internally
- Support clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for communication with customers
- Assist digital and social media team to up-sell or cross-sell solutions
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. digital and social media team, senior management) to address customers’ needs
- Being part of Management in growth planning and execution

**Requirements and skills**
- Proven experience as a Client Relations Executive or Relationship Manager
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
- A customer-oriented attitude
- A management oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- Degree in Business Administration, Marketing or a related field

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- When is the earliest you can join?
- What is your expected monthly salary?
- Do you possess a working laptop with internet connection?
- Describe you skill sets and experience which are relevant to Customer Relationship Management role
- How would you rate your communication skills in English? Excellent - Good - Poor

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (preferred)
- Customer relationship management: 1 year (preferred)

**Speak with the employer**
+91 9447136863
Application Deadline: 19/05/2023
Expected Start Date: 01/06/2023



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