Voice Process Executive
6 days ago
Job Description: Voice Process - Mahindra Holidays
Position: Voice Process Executive Company: Mahindra Holidays Location: Chandivali, Mumbai
Job Summary: We are seeking a skilled and enthusiastic Voice Process Executive to join our team at Mahindra Holidays. As a Voice Process Executive, you will be responsible for handling customer inquiries, providing excellent customer service, and ensuring customer satisfaction. Your role will involve engaging with customers through inbound and outbound calls, resolving their queries, and promoting Mahindra Holidays' services. If you have prior experience in customer service, hospitality, international calling, telecom, D2H, calling, or as a telecaller, this opportunity is for you.
Qualifications:
- Undergraduate / Graduate / 10+2
- Minimum 6 months of experience in customer service, hospitality, international calling, telecom, D2H, calling, or telecaller roles.
**Responsibilities**:
- Handle customer inquiries and provide appropriate solutions via inbound and outbound calls.
- Ensure customer satisfaction by addressing their concerns, resolving issues, and providing information about Mahindra Holidays' services.
- Promote Mahindra Holidays' packages and offerings to customers.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with team members and other departments to achieve targets and deliver exceptional customer service.
- Stay updated with product knowledge, services, and company policies to provide accurate information to customers.
Training:
- Duration: 20-25 days
Salary and Benefits:
- Stipend per Day: Not Applicable
- In-hand Salary: 23,000 to 25,000 INR
- Total Cost to Company (TCTC): 3,00,000 to 3,27,000 INR per annum
Skills and Qualifications:
- Excellent English communication skills (Versant 5 Level) to effectively interact with customers.
- Strong customer service orientation and problem-solving abilities.
- Good interpersonal skills and the ability to work in a team environment.
- Basic computer skills and familiarity with CRM systems.
- Willingness to work 6 days a week with 1 rotational week-off.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹23,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Chandivali, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 9962215194
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