Command Ctr.

3 weeks ago

Bengaluru, India NTT DATA Full time

JD
- **Technical Support Engineer**

**Skills required**:

- Ability to work in sift-by-shift schedule to support 24/7 environment;
- English - Intermediate or Upper Intermediate;
- Understanding and work experience with DNS Servers, VPS, Terminal Services and Remote Desktops, Web Servers (IIS and Apache);
- Change management and execution using a structured process, supporting via ticket system/Kanban board (Jira, Confluence);
- Managing DB's on top level (MSSQL Server);
- Experience in troubleshooting and resolution of server/service-related issues (Windows Server/Centos7);
- Alert configuration, monitoring, detecting, reporting using monitoring system (Zabbix, Grafana, Kibana);
- Ability to quickly and effectively take action on incoming requests.

Would be preferred:

- Degree in Computer Science, IT Engineering or related area;
- Experience in 24/7 technical support: Network Operations Center (NOC), Technical Operations Center (TOC), etc.;
- Experience with Zabbix (or other monitoring system), JIRA, Confluence;
- Ability to work with a large amount of information;
- Good communication skills.

Essential functions:
Your role will involve working shifts (including weekends and holidays) as first level technical support for our 24/7 product:

- monitor company servers and systems availability and productivity;
- troubleshoot incoming tickets and alerts, resolve or escalate issues;
- work closely with other teams to troubleshoot and analyze incidents;
- assist engineers to quickly resolve problems;
- provide operational information exchange between responsible teams.

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