Customer Care Executive
1 week ago
Reference Code:
- 412-23
- Job Title:
**Customer Care Executive
- Consultancy Firm - Noida**
- Category:
- Consulting
- Job Description:
- Our client is established since 2003 and has been supporting recruiters, corporations and professional contractors across the globe. Their assistance has freed clients to focus on what they do best.
- Being headquartered in Switzerland and with presence in 8 countries across the world they take care of all the hassles of contract management, payroll, immigration, taxes and compliance in more than 60+ countries
- Job Title: Customer Care Executive
- Noida
- Office based for the 1st 6 months at least - a hybrid working basis will be considered after training/probation.
- Job Responsibility:
- You will be responsible for the full lifecycle of our clients (the customer) working on temporary cross-border employment contracts.
- You will be the principal point of contact for all customer enquiries either by telephone or
- calls in English.
- You will:
- Collect and check timesheets.
- Verify employment contracts.
- Collect and verify compliance related documentation adhering to strict EU data
- protection laws.
- Make Welcome Calls.
- Have commercial experience of preparing invoices as required.
- You must provide accurate data input to document management software.
- You will be responsible for monitoring customer satisfaction levels and service delivery
turnaround within set time frames.
- Key Skills:
- Key Skills:
- Able to work autonomously but part of a multicultural team.
- Demonstrate good attention to detail and ability to work to a high degree of accuracy.
- Demonstrate an extremely positive and proactive approach to work and the ability to work under pressure, multi-task and adhere to strict deadlines.
Mandatory:
- Good Computer Skills
- Excellent written and spoken business English is essential.
- Must be able to commute to and from our office in Noida - Sector 16 as no transport is provided.
Gender: Open
- Experience:3-6 years of experience handling INTERNATIONAL clients/customers
- Job Location: Noida Office - Sector 16 (Office based for the 1st 6 months at least - a hybrid working basis will be considered after training/probation)
- Industry:
- Working Days: 8 hours per day, with an additional 30-minute lunch break, Monday to Friday.
- The working hours are 11:00 to 19:30 IST
- Reporting To: Supervisor
- Qualification: Graduate
- Notice Period: Immediate to 30 days- Immediate Joining neededAbout Morpheus Consulting:
- Recruitment is a people-focused business - our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge. Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry.-
- Location:
- Noida
- Required Experience:
- 3-6 yrs
- Positions:
- 1
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