Central Reservations Executive

2 weeks ago


Wayanad, India GREENESCAPES RESORTS AND HOSPITALITY MANAGEMENT PRIVATE LIMITED Full time

**Responsibilities**:

- Handle incoming reservation calls, providing excellent customer service and accurately processing bookings.
- Coordinate with the operations team to ensure seamless execution of guest requests and services.
- Manage incoming messages and inquiries from social media platforms, responding promptly and professionally.
- Conduct guest feedback calls to gather insights and address any concerns or issues in a timely manner.
- Make outgoing calls to guests for follow-ups, confirmations, and personalized service enhancements.
- Assist with HR tasks such as scheduling interviews, onboarding new hires, and maintaining employee records.
- Reconciliation of accounting submissions and sharing reports to the leadership team.
- Coordinate corporate training programs for resort staff, ensuring compliance with company standards and objectives.
- Generate invoices for guest services and follow up on payment processing as needed.
- Conduct property video audits to ensure consistency in branding, presentation, and guest experience standards.

**Requirements**:

- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Previous experience in guest services, reservations, or hospitality management required.
- Excellent verbal and written communication skills, with a customer-centric approach.
- Strong organizational skills and ability to multitask effectively in a fast-paced environment.
- Proficiency in using reservation management software and social media platforms.
- Ability to analyze guest feedback and implement improvements to enhance the guest experience.
- Experience in HR tasks such as recruitment, training, and employee relations preferred.
- Attention to detail and accuracy in invoice generation and financial follow-up.
- Flexibility to work varied shifts, including weekends and holidays, as needed.
- Knowledge of property management systems and video auditing tools is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹15,095.15 - ₹27,217.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person

Application Deadline: 20/05/2024
Expected Start Date: 01/07/2024


  • Reservations Agent

    3 weeks ago


    Wayanad, India Wayanad Silver Woods Resort & Spa Full time

    **RESERVATION AGENT DUTIES AND RESPONSIBILITIES**: - Processes reservations by mail, telephone, telex, cable, fax, or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates,...

  • Reservation Executive

    2 weeks ago


    Wayanad, India MAZUS INN Full time

    Mazus Hotels and Resorts, a renowned name in the hospitality industry, is actively seeking a dynamic and skilled Female Reservation Executive to join our dedicated team. As a Reservation Executive, you will play a pivotal role in ensuring seamless and personalized guest experiences. Your responsibilities will include managing reservations, providing...


  • Wayanad, India Silver Woods Resort & Spa Full time

    **NRESERVATION AGENT DUTIES AND RESPONSIBILITIES**: - Processes reservations by mail, telephone, telex, cable, fax, or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates,...

  • Reservation Executive

    3 weeks ago


    Wayanad, India MAPLE ASH RESORT,WAYANAD Full time

    Entering new reservations into the system, including booking dates, times, and any special instructions - Monitoring room sales and improving sales technique - Handling inquiries and obtaining correct information regarding details of reservation - Confirming and processing reservation requests - Ensuring all information pertaining to reservations are...


  • Wayanad, India MAPLE ASH RESORT,WAYANAD Full time

    Entering new reservations into the system, including booking dates, times, and any special instructions - Monitoring room sales and improving sales technique - Handling inquiries and obtaining correct information regarding details of reservation - Confirming and processing reservation requests - Ensuring all information pertaining to reservations are...


  • Wayanad, India MAPLE ASH RESORT,WAYANAD Full time

    Entering new reservations into the system, including booking dates, times, and any special instructions - Monitoring room sales and improving sales technique - Handling inquiries and obtaining correct information regarding details of reservation - Confirming and processing reservation requests - Ensuring all information pertaining to reservations are...

  • Reservation Executive

    4 weeks ago


    Wayanad, India MAPLE ASH RESORT,WAYANAD Full time

    Entering new reservations into the system, including booking dates, times, and any special instructions - Monitoring room sales and improving sales technique - Handling inquiries and obtaining correct information regarding details of reservation - Confirming and processing reservation requests - Ensuring all information pertaining to reservations are...


  • Wayanad, India MAPLE ASH RESORT,WAYANAD Full time

    Entering new reservations into the system, including booking dates, times, and any special instructions - Monitoring room sales and improving sales technique - Handling inquiries and obtaining correct information regarding details of reservation - Confirming and processing reservation requests - Ensuring all information pertaining to reservations are...


  • Wayanad, India Green Hive Properties Pvt.Ltd Full time

    **Description**: - Assisting guests in choosing the perfect accommodations based on their preferences and needs. - Managing reservations, ensuring accuracy and efficiency in the booking process. - Collaborating with other departments to coordinate special requests and ensure guest satisfaction. - Providing information about resort amenities, packages, and...

  • Reservation Executive

    2 weeks ago


    Wayanad, India MAPLE ASH RESORT,WAYANAD Full time

    They typically work at a front desk of an office or company in a customer-facing position. They assist customers over the phone and in person, answering their questions and organizing their travel or reservation plans **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Food provided Schedule: - Day shift Ability to commute/relocate: -...

  • Reservation Executive

    2 months ago


    Wayanad, India MAZUS INN Full time

    **Requirements** - Good Communicator, must be polite and personable over the phone. - 1+ years of progressive experience in travel industry revenue management, travel industry distribution/channel management, and/or hospitality operations. - High proficiency in spoken and written English and Malayalam. - Familiarity with Hotel Reservations software and/or...

  • Reservation Executive

    2 weeks ago


    Wayanad, India Kuruva Island Resort & Spa Full time

    **2 vacancies - 1 Wayanad, 1 Calicut** **Requirements**: - Good Communicator, must be polite and personable over the phone. - 1+ years of progressive experience in travel industry revenue management, travel industry distribution/channel management, and/or hospitality operations. - High proficiency in spoken and written English and Malayalam. - Familiarity...

  • Reservation Executive

    3 weeks ago


    Wayanad, India Kuruva Island Resort & Spa Full time

    **2 vacancies - 1 Wayanad, 1 Calicut** **Requirements**: - Good Communicator, must be polite and personable over the phone. - 1+ years of progressive experience in travel industry revenue management, travel industry distribution/channel management, and/or hospitality operations. - High proficiency in spoken and written English and Malayalam. - Familiarity...


  • Wayanad, India MAZUS INN Full time

    **Requirements** - **good knowledge with social media platforms**: - Good Communicator, must be polite and personable over the phone. - 1+ years of progressive experience in travel industry revenue management, travel industry distribution/channel management, and/or hospitality operations. - High proficiency in spoken and written English and Malayalam. -...


  • Wayanad, India MAZUS INN Full time

    **Requirements** - **good knowledge with social media platforms**: - Good Communicator, must be polite and personable over the phone. - 1+ years of progressive experience in travel industry revenue management, travel industry distribution/channel management, and/or hospitality operations. - High proficiency in spoken and written English and Malayalam. -...

  • Reservation Executive

    2 months ago


    Wayanad, India Wayanad ranches Full time

    Assist customers in booking, providing information, and resolving issues. - Maintain accurate records, coordinate with departments, and manage changes. - Upsell services, promote deals, and communicate effectively. - Upsell services, promote deals, and communicate effectively. - Maintain records, prepare reports, and ensure compliance. - Handle issues...


  • Wayanad, India Mancraft Solutions Full time

    **Salary**: From ₹15,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Wayanad, Kerala: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (required) **Experience**: - total work: 2 years (required) **Speak with the employer** +91 9605240991

  • Reservation Executive

    3 weeks ago


    Wayanad, India MAZUS INN Full time

    **Job Types**: Full-time, Permanent **Salary**: ₹11,000.00 - ₹18,000.00 per month **Benefits**: - Cell phone reimbursement - Food provided - Paid sick time - Paid time off Schedule: - Morning shift - Rotational shift Supplemental pay types: - Commission pay - Overtime pay - Performance bonus **Experience**: - total work: 3 years...


  • Wayanad, India VYNA HILLOCK RESORT AND SPA Full time

    **Job Summary**: The Hotel Front Office Executive is responsible for providing exceptional guest service, managing front desk operations, and ensuring guest satisfaction throughout their stay. This role involves welcoming guests, handling reservations, managing check-ins and check-outs, and addressing guest inquiries and concerns promptly and...


  • Wayanad, India Kondody Hotels & Resorts India Pvt. Ltd. Full time

    **Kondody Hotels and Resorts is hiring for an experienced individual to join our team as an Front Office Executive.** - **He is a key position in the hospitality industry, responsible for overseeing the operations of the front office department in resort.**: - **Role in ensuring smooth and efficient guest experiences and maintaining high standards of...