Service Technician
6 months ago
**ROLES & RESPONSIBILITIES**:
- **Diagnosing Issues**: Identify and troubleshoot hardware and software problems with Apple devices such as iPhones, iPads, MacBooks, iMacs, etc.
- **Repairing Devices**: Perform repairs on Apple products including replacing screens, batteries, keyboards, logic boards, and other components as needed.
- **Hardware Maintenance**: Conduct preventive maintenance on Apple devices to ensure optimal performance and longevity.
- **Customer Service**: Interact with customers to understand their issues, provide updates on repair status, and offer solutions in a courteous and professional manner.
- **Documentation**: Maintain accurate records of repairs, parts used, and customer interactions in service management systems.
- **Team Collaboration**: Work closely with other service engineers and technicians to share knowledge, solve complex problems, and improve overall service efficiency.
- **Product Knowledge Sharing**: Educate customers on the features, functionality, and best practices for using Apple products to enhance their overall experience.
**Job Types**: Full-time, Permanent
**Salary**: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 7397471555
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