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Collection Executive-voice Process
3 days ago
Work from office only.
We are seeking a dedicated and results-driven **Voice process(Collection Executive)** to join our team. As a **Voice process(Collection Executive)**, you will be responsible for managing and recovering outstanding debts while maintaining positive relationships with our valued customers. You will play a crucial role in ensuring timely payments and minimizing financial risk for the company.
**Requirements**:
- Proven experience as a Collection Executive or similar role.
- Excellent communication and negotiation skills.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and meet targets in a fast-paced environment.
- Knowledge of debt collection practices and relevant regulations.
- Ability to handle sensitive and challenging situations with empathy.
**Responsibilities**:
- Monitor and track customer payments, update account records, and manage overdue accounts.
- Collaborate with customers to establish suitable payment plans or negotiate settlements.
- Maintain accurate documentation of all collection activities, communication, and agreements.
- Resolve payment disputes or discrepancies through investigation and collaboration with relevant departments.
- Prepare regular reports on collection activities, outstanding debts, and recovery rates.
- Provide excellent customer service and maintain positive relationships with customers.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 7217852960
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