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Process Trainer #
3 weeks ago
KEY SKILLS
Process Trainer
Process Training
BPO Call Center
Role/Position : Process Trainer
Job Location : kolkata
Qualification : Graduate
Experience : Min 1 Year
Roles & responsibilities:
To ensure that all employees from the process assigned to are provided with knowledge of the business practices, policies and procedures.
Organize, Plan and Implement monthly cyclic activities including fresher training, monthly tests
To work with Subject Matter Experts to consistently improve new employee training material and procedures.
To monitor employee productivity and quality, and provide training when required.
To regularly plan and hold coaching and feedback sessions with employees.
To design, create and deliver development training programs.
To evaluate and measure training activities, effectiveness and publish reports periodically.
Plan and improve training workshops and projects to monitor and groom poor performers
Including conducting skills gap analysis, preparing learning material and evaluating results after each training session.
To get effectively cross trained on various areas of the industry and become competent, as required by team and department strategy.
To effectively transition functions between locations as required.
To effectively communicate with the internal management team in regards to challenges and conflict.
Excellent oral and written communication skills.
Excellent analytical, probing, presentation and coaching skills.
Min 1 year of experience in process training.
Ability to learn and consistently improve on performance.
Experience in content development.
Analytical skills to identify problems, understand basic analysis methods, analyze data independently and share the reports with the management team or reporting person.
Evaluate and measure training activities, effectiveness and publish reports periodically.
Problem solving skills.
Ability to make decisions independently.
Good excel knowledge of word, excel, power point, outlook and vision
Glit
**Job Type**: Regular / Permanent
**Salary**: ₹36,000.00 - ₹45,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
Schedule:
- Flexible shift
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
COVID-19 considerations:
Always
**Education**:
- Bachelor's (preferred)
**Experience**:
- Process Trainer: 1 year (preferred)
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