L1 IT Support Agent

2 weeks ago


India Luxoft Full time

Remote India, India

Technical Support (SL1)

BCM Industry

24/05/2024

Req. VR-103255

**Project description**:
About the client: Our esteemed client is a leading financial institution with a strong presence in the EMEA (Europe, Middle East, and Africa) region. They are renowned for their commitment to excellence and innovation in providing financial services to individuals and businesses alike.

This dynamic team, comprising 15 individuals, will operate within the hours of 6:00 am to 7:00 pm UK time, Monday through Friday, ensuring comprehensive coverage for our client's workforce. Additionally, the team will offer mínimal coverage during weekends, from 7:30 am to 4:00 pm UK time.

Luxoft team operates in WFH mode mainly.
Luxoft offers great opportunities for building IT career in different directions. Powerful Luxoft training center provides hundreds of training on programming, software testing, business analysis, Agile and more, which are accessible to Luxoft employees for free.

**Responsibilities**:
Monitoring ticket system for new incidents

Direct incident resolution using knowledge base

Route issues to responsible teams for resolution

Work closely with other IT support teams to ensure timely incident resolution

Communicate to users to set their expectations and ensure CSAT is met

Luxoft team operates in WFH mode mainly.

**Skills**:
Must have

Experience in Customer Support

Previous experience in support services or system administration, experience dealing with a high volume of incoming calls, stress resilience skills.

Proficiency in English: Exceptional English communication skills, both written and verbal, are essential for effectively engaging with clients and providing clear and concise support.

Nice to have

Active Directory,

VMWare,

vSphere,

Horizon Client,

ServiceNow

**Other**:
Languages

English: C2 Proficient

Seniority

Regular


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