Customer Relationship Executive
5 days ago
**Job Summary**:
The Customer Relationship Executive is responsible for building and maintaining strong relationships with customers to ensure satisfaction and loyalty. This role involves handling customer inquiries, resolving complaints, and identifying opportunities to enhance customer engagement and business growth.
**Key Responsibilities**:
- **Customer Interaction**:
- Provide timely and accurate information regarding products, services, and policies.
- Handle customer complaints professionally, ensuring resolution and satisfaction.
- **Relationship Management**:
- Build and maintain strong, long-lasting relationships with customers.
- Conduct regular follow-ups to ensure customers are satisfied with the company’s offerings.
- Identify opportunities to upsell or cross-sell products and services.
- **Customer Feedback**:
- Gather customer feedback and share insights with the team to improve services and products.
- Monitor and measure customer satisfaction using surveys or other tools.
- **Problem-Solving**:
- Identify and address customer concerns promptly.
- Collaborate with internal teams to resolve issues effectively.
- **Reporting and Documentation**:
- Maintain accurate records of customer interactions, transactions, and feedback.
- Prepare and present regular reports on customer metrics and performance.
- **Compliance**:
- Ensure compliance with company policies and procedures.
- Maintain confidentiality of customer information.
**Required Skills and Qualifications**:
- **Educational Background**: Bachelor’s degree in Business Administration, Marketing, or a related field.
- **Experience**: 1-3 years of experience in customer service, relationship management, or a similar role.
- **Technical Skills**:
- Proficiency in CRM software and MS Office (Word, Excel, PowerPoint).
- Knowledge of the company’s products and services is an advantage.
- **Soft Skills**:
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Problem-solving and conflict-resolution skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
**Key Performance Indicators (KPIs)**:
- Customer satisfaction score (CSAT).
- Retention and loyalty rates.
- Number of customer complaints resolved.
- Upselling and cross-selling success rate.
**Preferred Traits**:
- Positive attitude and customer-centric approach.
- High level of empathy and patience.
- Proactive and self-motivated.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹22,000.00 - ₹25,000.00 per month
Schedule:
- Morning shift
Work Location: In person
**Speak with the employer**
+91 7023000387
-
Customer Relationship Executive
6 months ago
Mumbai, Maharashtra, India Sam Associates - Tufflam Full time**Urgently required for the post of - Customer relationship executive - Fort, Mumbai** **Experience**: 1 to 5 years **Salary Package **:as per company norms **Notice Period**: Immediate Joiner **Role & Responsibility**: We are seeking a dynamic and customer-focused individual to join our team as a Customer Relationship Executive in the Manufacturing...
-
Customer Relationship Executive
6 months ago
Mumbai, Maharashtra, India Prama HIKVision India Pvt Ltd Full time**Positions: Consultant of Customer Relationship** **Experience**: 1- 4yrs **Requirements**: - Excellent communication skills - Good Knowledge for Ms.Office - Proficiency in Hindi & English is mandatory - Presentable personality - Graduate **Job Profile**: - Building and maintaining profitable relationship with all internal & external customers -...
-
Customer Relationship Executive
6 months ago
Mumbai, Maharashtra, India Enrolsy Full timeWe are looking for a qualified **Customer Relationship Executive **to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you should display excellent interpersonal...
-
Customer Relationship Executive
6 months ago
Mumbai, Maharashtra, India Beechi Vidya Kendra Full timeFull Time- Mumbai- Posted 2 hours agoA leading trading and manufacturing company specializing in printers, printing machineries, and consumables such as spare parts, paper, ink, dyes, etc. is looking for a young & dynamic Customer Relationship Executive. **Job Overview**: As a Customer Relations Executive, you will play a pivotal role in lead generation,...
-
Customer Relationship Executive
6 months ago
Prabhadevi, Mumbai, Maharashtra, India Menschen Consulting Pvt Ltd Full timeOpportunity For a leading manufacturer of high-quality fabrics -Customer Relationship Executive-Lower Parel(W) Position :Customer Relationship Executive Location: - Lower Parel(W) Experience : 1-2years RegardsMadhusudan Burman 8103518989 Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: - Day shift **Experience**: - total work: 1 year...
-
Customer Relationship Executive
5 months ago
Mumbai, Maharashtra, India Sam Associates - Tufflam Full time**Role & Responsibility**: We are seeking a dynamic and customer-focused individual to join our team as a Customer Relationship Executive in the Manufacturing industry. The primary responsibility of this role is to build and maintain strong relationships with customers, ensuring their satisfaction and loyalty. The Customer Relationship Executive will serve...
-
Customer Service Executive
6 months ago
Mumbai, India Executive Hunters Full time**(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...
-
Customer Relationship Executive
6 months ago
Mumbai, Maharashtra, India PMV Groups Full timeCustomer Relation Executive Location: Andheri East **Responsibilities**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete...
-
Customer Relationship Executive
6 months ago
Mumbai, Maharashtra, India IMBROX INFOTECH PRIVATE LIMITED Full time_We are looking for a Customer Relationship Executive near Andheri West....!!!_ **Location**:Andheri West, Mumbai **Responsibilities**: - Generate leads from various sources to find potential clients. - Identify and approach clients based on their needs and requirements. - Onboard new clients and nurture relationships with existing ones. - Meet revenue...
-
Customer Relationship Executive
4 months ago
Sion, Mumbai, Maharashtra, India Placement Local Services Full time**Position Name - Customer Relationship Executive** **Salary - Till 25K ( Based on your Capability and Experience )** **Location - Sion** **Experience - Min 1 year** **Note **Roles and Responsibilities** - Ensuring regular contact with existing clients to maintain our company's presence. - Handling existing clients and developing new clients. - Proven...
-
Customer Relationship Executive
6 months ago
Goregaon, Mumbai, Maharashtra, India Acme Services Full timeWe are hiring for a "**Customer Relationship Executive" **for a elevator & home lift solution providers **Job Location - ** Goregaon East, Mumbai **Qualification - **Graduate/ Post Graduate (with strong communication skills) **Work Experience - 3 + Years** **Primary Skill - Customer Relationship Executive, inbound calls, outbound calls, outbound...
-
Customer Relationship Executive
6 months ago
Mumbai, Maharashtra, India RAS Media & Entertainment Full timeWe’re looking for Relationship Executive to join our team and help us build strong relationships with our clients. 1) Client Handling: Interacting with clients face to face and over phone calls. Handling meeting of the clients coming to our office for shoots. Explaining clients about our services in details. Resolving client’s issues. 2) Client...
-
Customer Relationship Executive
3 months ago
Mumbai, Maharashtra, India Beautex industries Full timeName of the Position: Happy to Help Executive (Customer Relationship Executive) Location for the Position: Mumbai Gender: Female Number of Positions : 01 Experience: 5+ years Package: Best in the industry **Roles and Responsibilities**: - Identifying new Opportunities - Supporting Sales & Development department - Escalating any complaints - Updating...
-
Customer Relationship Executive
6 months ago
Mumbai, Maharashtra, India RAS Media & Entertainment Full timeWe’re looking for Relationship Executive to join our team and help us build strong relationships with our clients. 1) Client Handling: Interacting with clients face to face and over phone calls. Handling meeting of the clients coming to our office for shoots. Explaining clients about our services in details. Resolving client’s issues. 2) Client...
-
Customer Relationship Executive
2 months ago
Malad, Mumbai, Maharashtra, India Mauli Stays Full time**Location**: Malad, Mumbai We are seeking a dynamic **Customer Relationship Executive** to join our team at **Mauli Stays**. In this role, you will be responsible for handling incoming calls, managing online reservation bookings, and fostering positive relationships with our customers. Your persuasive communication skills will help you convince potential...
-
Customer Relationship Executive
2 months ago
Kandivali, Mumbai, Maharashtra, India Meraqui Ventures Pvt Ltd Full time**Profile: Customer Relationship Executive** Location: Mumbai **Job Type**: Full Time/ Regular/ Permanent. Benefit: PF/Health Insurance/ESOP/Yearly Bonus. Roles & Responsibilities: Consultative Selling - To help the Customer enthusiastically in the process of locating the merchandise and suitably recommending as per his needs and profile. - To describe...
-
Customer Relationship Executive
5 months ago
Mumbai, India Metaagrow Full time**Customer Relationship Executive** **Job Title**: Customer Relationship Executive / Customer Account Executive We are seeking an experienced Executive to join our growing team. As a Customer Relationship Manager / Customer Account Manager, you will be responsible for managing a portfolio of key accounts and ensuring customer satisfaction through effective...
-
Customer Relationship Executive
2 months ago
Navi Mumbai, Maharashtra, India Serving Skill Full timeA customer relationship manager (CRM) is responsible for building and maintaining positive relationships with customers to ensure their satisfaction and retention. Their responsibilities include: Customer service: Responding to customer inquiries and complaints, and addressing issues quickly Customer experience: Identifying ways to improve the customer...
-
Customer Relationship Executive
6 months ago
Bhandup, Mumbai, Maharashtra, India PerfectRecruit Services Full time**Job Title: Customer Relationship Executive** **Job Summary**: As a Customer Relationship Executive, you will play a crucial role in building and maintaining strong relationships with our company's clients. You will serve as the primary point of contact for clients, ensuring their needs are met, concerns are addressed, and expectations are exceeded. Your...
-
Customer Relationship Executive
3 months ago
Lower Parel, Mumbai, Maharashtra, India BTW Financial Services & Imf Pvt Ltd Full timeJob Profile: Customer Relationship Executive Location: Lower Parel, West Mode: Full time Joining: Immediate JOB PROFILE: As aCustomer Relationship Executive, you will play a key role in driving the company's sales and marketing efforts by engaging with potential clients and promoting our products/services in the field. Your primary responsibility will...