Process Excellence Kpo
6 months ago
Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
Establish & Manage Relationships / Engagement with the Clients.
Team Management organizes resources, sets goals, carries out strategy from Executives and clients on a day to day basis; reporting responsibilities.
Responsible for following agreed governance model, escalation & communication plan.
To ensure team members achieve agreed standards in relation to their job assignments.
To ensure training of new staff on the process and corporate policy rules to be adhered to.
To ensure that the buddy system is put in place to maintain the operation with mínimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules.
To monitor and document work schedules of staff and absences.
Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth.
Take weekly and monthly calls with clients to understand the expectations from the teams and provide updates.
**About Virtusa**
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
-
Kpo - Trainer
6 months ago
Andhra Pradesh, India Virtusa Full timePlans, conducts, coordinates and implements a comprehensive training program for processes and staff Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance Preparing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training Determines training...
-
Process Excellence
2 months ago
Agra, Uttar Pradesh, India HIRINGHOUSE TECHNOLOGIES PVT LTD Full time**EXP: - 6-10 Years** **Key Responsibilities and Key Results (KRAs)**: 1. Process Optimization: Develop and execute strategies to optimize operational processes and workflows, considering the unique requirements and challenges. Implement tailored process optimization initiatives and achieve increased efficiency. 2. Documentation and Reporting: Prepare...
-
Process Excellence(Process Driven)
2 weeks ago
Agra, Uttar Pradesh, India Oswaalbooks Full timeAgra Full time **Job Title: Process Excellence (Process Driven)** **Experience**: 6 - 11 years **Location**: Sahitya Kunj, M.G. Road, Agra **Job Type**: Full-time As an Process Excellence, you will play a pivotal role in analyzing and enhancing operational processes to drive efficiency and productivity within our organization. Leveraging your 6 to 8...
-
Process Excellence(Process Driven)
2 months ago
Agra, Uttar Pradesh, India Oswaalbooks Full timeAgra Full time **Job Title: Process Excellence (Process Driven)** **Location**: Sahitya Kunj, M.G. Road **Employment Type**: Full-time **Experience**: 6 - 15 years As an Process Excellence, you will play a pivotal role in analyzing and enhancing operational processes to drive efficiency and productivity within our organization. Leveraging your 4 to 7...
-
Invoice Processing
6 months ago
Andhra Pradesh, India Quess IT Staffing Full time**About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...
-
Order Processing
6 months ago
Andhra Pradesh, India Saksoft Full time**Designation **:Consultant / Senior/ Lead Consultant **Job Description: **Skills**: - Good knowledge of telecom products and services. - Experience in Order Processing - Customer Interaction / Co-ordination experience. - Escalation Handling. - Computer literate (Proficiency in Microsoft Office). - Focussed on delivering with Quality. - Excellent written...
-
Process Excellence-agra
6 months ago
Agra, Uttar Pradesh, India Oswaalbooks Full timeAgra Full time **Job Title**:Process Excellence (Process Driven) **Location**: Sahitya Kunj, M.G. Road/Shashtripuram, Agra **Experience**: 4 - 7 years As an Process Excellence, you will play a pivotal role in analyzing and enhancing operational processes to drive efficiency and productivity within our organization. Leveraging your 4 to 7 years of...
-
Process Advisor
23 hours ago
Noida, Uttar Pradesh, India Barclays Full timePerson Specification - Effective communication, including questioning skills - Ability to work independently or as part of a team - Achieving high standards and delivering results with accuracy and attention to detail - MS Office Applications (preferably, Excel, word & PowerPoint) - Risk awareness - Min Typing speed of 20-25 wpm & 80% accuracy in the test -...
-
Process Excellence(Process Driven)
6 months ago
Raja Mandi, Agra, Uttar Pradesh, India Oswaal Books Full time**Job Title: Process Excellence (Process Driven)** **Location**: Sahitya Kunj, M.G. Road/Shashtripuram, Agra **Experience**: 4 - 7 years As an Process Excellence, you will play a pivotal role in analyzing and enhancing operational processes to drive efficiency and productivity within our organization. Leveraging your 4 to 7 years of experience in...
-
Process Excellence(Process Driven)
2 weeks ago
Raja Mandi, Agra, Uttar Pradesh, India Oswaal Books Full time**Job Title: Process Excellence (Process Driven)** **Experience**: 6 - 11 years **Location**: Sahitya Kunj, M.G. Road **Job Type**: Full-time As an Process Excellence, you will play a pivotal role in analyzing and enhancing operational processes to drive efficiency and productivity within our organization. Leveraging your 6 to 8 years of experience in...
-
Process Excellence
2 months ago
Raja Mandi, Agra, Uttar Pradesh, India Oswaal Books Full time**Job Title: Process Excellence (Process Driven)** **Location**: Sahitya Kunj, M.G. Road **Experience**: 6 - 15 years As an Process Excellence, you will play a pivotal role in analyzing and enhancing operational processes to drive efficiency and productivity within our organization. Leveraging your 4 to 7 years of experience in operations analysis, you...
-
Pharmaceutical Process Coordinator
1 week ago
Andhra Pradesh, India Lee Pharma Limited Full timeJob DescriptionWe are seeking a highly skilled Production Management Professional to join our team at Lee Pharma Limited.The successful candidate will be responsible for the startup of new plant facilities, including QC, QA, Engineering, and Warehouse operations. They will also implement new products, execute trial batches, and coordinate with the...
-
Process Excellence
6 months ago
Raja Mandi, Agra, Uttar Pradesh, India Oswaal Books Full time**Job Title**:Process Excellence & Implementation Expert-Lieutenant/Captain/Major **Location**: MG Road, Agra, India **Employment Type**:Full-time **Job Summary**: **Key Responsibilities and Accountabilities (KRAs)**: - **Process Analysis and Improvement**: Conduct thorough analysis of current processes to identify areas for improvement and efficiency...
-
Process Executive
3 months ago
Visakhapatnam, Andhra Pradesh, India MASTEK SYSTEMS Full time**Position: Tender Associate (Tendering and Procurement)** **( Female )** **Location**: Visakhapatnam. **About Us**: MASTEK SYSTEMS is a leading IT infrastructure solution provider, supplier and service provider company committed to delivering IT Support services/products to enterprise and government customers. We thrive on innovation, teamwork, and...
-
uttar pradesh, India Oswaal Books Full timeJob Title: Process Excellence (Process Driven) Location: Sahitya Kunj, M.G. Road, Agra Experience: 6-10 years Job Type: Full-time Job Description: As an Process Excellence, you will play a pivotal role in analyzing and enhancing operational processes to drive efficiency and productivity within our organization. Leveraging your 6-10 years of experience...
-
International Sales Executive
3 days ago
Noida, Uttar Pradesh, India Apoyo Solutions Full timeInternational Sales Executive Inbound process, Sales, BPO, KPO Process: Need to handle customer service Calls for Major carriers in USA 5 days working rotational off, both side cab for female, cab allowance for male Skills required: 2- Highly motivated to deliver excellent customer service. 3- Should possess skills to work both in team and also perform...
-
Process Executive Ii
3 months ago
Visakhapatnam, Andhra Pradesh, India Patra Corporation Full timeAbout Patra: Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate...
-
Process Excellence Senior Manager
4 weeks ago
uttar pradesh, India Genpact Full timeWelcome to the relentless pursuit of better.Inviting applications for the role of Senior Manager Black/ Green Belt, LDTLooking for an individual to Independently lead the high impact projects needed to deliver on business outcomes and Drive LSS vibe through Engagement drives & mentoring Leans & GBs· Independently lead the high impact projects needed to...
-
Process Excellence Senior Manager
4 weeks ago
uttar pradesh, India Genpact Full timeWelcome to the relentless pursuit of better.Inviting applications for the role of Senior Manager Black/ Green Belt, LDTLooking for an individual to Independently lead the high impact projects needed to deliver on business outcomes and Drive LSS vibe through Engagement drives & mentoring Leans & GBs· Independently lead the high impact projects needed to...
-
Process Excellence Senior Manager
8 months ago
uttar pradesh, India Genpact Full timeWelcome to the relentless pursuit of better.Inviting applications for the role of Senior Manager Black/ Green Belt, LDTLooking for an individual to Independently lead the high impact projects needed to deliver on business outcomes and Drive LSS vibe through Engagement drives & mentoring Leans & GBs· Independently lead the high impact projects needed to...