Customer Support(Air Freight)
3 weeks ago
Must Having Experience in Freight forwarding Company as a customer support of Air( Export & import)
**Scope of Position**
Ensure timely and accurate movement of freight and information, while providing exceptional customer service.
**Major Duties and Responsibilities**
- Ensure smooth and timely freight process flow
- Track and trace shipments as required
- Utilize Process Monitors and Workflows on daily basis
- Ensure timely movement and delivery of freight to customers
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client invoicing
- Interact with our customers in arranging their shipments, exceeding customer service expectations
- Contribute to maintain strong relationships with suppliers (airlines, liners, and others)
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers' standard operating procedures are followed and updated
**Qualifications**
- Logistics related education is mandatory.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- Fluent in English
**Salary**: ₹9,262.10 - ₹26,736.36 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91 9043339404
Application Deadline: 29/06/2023
Expected Start Date: 20/07/2023
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