Process Trainer Customer Service

7 days ago


Bengaluru, India Jobsin360 Private Limited Full time

Title Process Trainer Role

We are in the business of finding people happiness and consequently somebody who is jovial, mature, results oriented and cares deeply for our customers will be able to succeed in this role. The team lead is responsible for Supervising, motivating and monitoring team performance.

Responsibilities 1. Design and maintain various training manuals and work books, with particular emphasis on keeping content up to date, through liaison with the supervisor.

2. Compile and submit monthly report on training activities and needs on a timely and concise manner

3. Assist in the delivery of formal induction and process for new hires training.

4. Providing Effective Training Sessions for Agent & Middle level to improve the Productivity

5. Coaching Team Members on Soft Skills & Process 6. Organize and present activities that will reinforce the learning process.

7. Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.

8. Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.

9. Trainer needs to test the new staffs. Periodic tests are necessary to know the performance of trainee. It also assists in personal evaluation process. 10. Based on the evaluation, trainers recommend improvements.

Requirements 1. Bachelor’s Degree.

2. 2 years experience developing the above skills. Experience must include tele-marketing job.

3. 1 year experience as Trainer in a domestic call center with a team of more than 20 trainess

4. Fluency with general desktop productivity software.

5. Excellent written and verbal communication skills, Strong people, interaction skills

6. Clear diction and clarity in speech (nasal voice, lisps, stammer etc to be avoided). 7. Extremely detail oriented and ability to organize.

8. Problem-solving ability & creative - out of the box thinker

Deepa 7378944754

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 7348944754



  • Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...


  • Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Process Trainer

    2 weeks ago


    Bengaluru, Karnataka, India Ninjacart Full time

    About NinjacartNinjacart is India's leading agri-platform, which leverages technology and data to organize the agri-commerce ecosystem. Over the last 6 years, our made-for-India technology and India-centric solutions have disrupted the way fruits and vegetables move from farms to consumers' plates. We empower farmers and other players in the ecosystem in...

  • Customer Care Agent

    3 weeks ago


    Bengaluru, India 247 customer service Full time

    Hiring for International Voice Process for USA, UK and Australia shifts. For further information contact DIWAKER - 8073842848 **Job Types**: Full-time, Fresher **Salary**: From ₹17,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Provident Fund Schedule: - Rotational shift - UK shift - US shift Supplemental pay types: -...


  • Bengaluru, India Aarvi Encon Ltd Full time

    Customer Service Trainer Location - Bangalore. Exp - 5 yrs - in Call Center, 2 yrs as trainer - Use appropriate research methodology and principles to carry out research ethically and effectively. - Identify improvement needs accurately. - Conduct training needs assessment and recommend appropriate program/s to meet those needs. - Examine data from...

  • Service Trainer

    3 weeks ago


    Bengaluru, India Ather Energy Full time

    **you’ll be our**:Vehicle Service Trainer **you’ll be based at**:IBC Knowledge Park, Bangalore **you’ll be Aligned with**:Technical Training Specialist **you’ll be A member of**:Ownership Management, Business **What will I be doing at Ather? You will train the service team in company owned & dealer owned service centers. Since EV is new in the...

  • Service Trainer

    1 week ago


    Bengaluru, India Ather Energy Full time

    you’ll be our: Service Traineryou’ll be based at: Bangalore, KA (N.S Palya)you’ll be Aligned with: Technical Training Specialistyou’ll be A member of: Ownership Management, BusinessWhat will I be doing at Ather?You will train the service team in company owned & dealer owned service centers. Since EV is new in the industry, your task will be to make...

  • Process Trainer

    2 weeks ago


    Bengaluru, India Future role Full time

    Greetings from DigiTech Call System Pvt Ltd. Hiring for Process Trainer Experience: Minimum 1 Year BPO Trainer Job Location - Bommanahalli Bangalore Job Description: a) Identify and access future and current training needs b) Draw an overall or individualized training and development plan that addresses client and ops Needs c) Deploy a wide variety of...

  • Service Trainer

    2 weeks ago


    Bengaluru, India Ather Energy Full time

    you’ll be our:Service Traineryou’ll be based at:Bangalore, KA (N.S Palya)you’ll be Aligned with:Technical Training Specialistyou’ll be A member of:Ownership Management, BusinessWhat will I be doing at Ather?You will train the service team in company owned & dealer owned service centers. Since EV is new in the industry, your task will be to make them...

  • Service Trainer

    2 weeks ago


    Bengaluru, Karnataka, India Ather Energy Full time

    you'll be our: Service Traineryou'll be based at: Bangalore, KA (N.S Palya)you'll be Aligned with: Technical Training Specialistyou'll be A member of: Ownership Management, BusinessWhat will I be doing at Ather?You will train the service team in company owned & dealer owned service centers. Since EV is new in the industry, your task will be to make them...

  • Service Trainer

    3 weeks ago


    Bengaluru, India Ather Energy Full time

    you’ll be our: Service Traineryou’ll be based at: Bangalore, KA (N.S Palya)you’ll be Aligned with: Technical Training Specialistyou’ll be A member of: Ownership Management, BusinessWhat will I be doing at Ather?You will train the service team in company owned & dealer owned service centers. Since EV is new in the industry, your task will be to make...

  • Service Trainer

    2 weeks ago


    Bengaluru, India Ather Energy Full time

    you’ll be our: Service Traineryou’ll be based at: Bangalore, KA (N.S Palya)you’ll be Aligned with: Technical Training Specialistyou’ll be A member of: Ownership Management, BusinessWhat will I be doing at Ather?You will train the service team in company owned & dealer owned service centers. Since EV is new in the industry, your task will be to make...

  • Process Trainer

    4 weeks ago


    Bengaluru, India nexus consulting solutions Full time

    We are looking for a Process Trainer to join our team and help our agents become proficient in the domestic process. The Process Trainer will be responsible for designing and delivering training programs to ensure that all agents are able to perform their jobs efficiently and effectively. Responsibilities: Design, develop, and deliver process training...


  • Bengaluru, Karnataka, India GIVA Jewellery Full time

    We are in search of a Process Trainer to train our Customer Support Team on Customer Service, Internal Processes as well as Communication. You should have excellent process training, communication, and customer service skills. **Responsibilities**: - Assess the training needs of all individuals and teams and conduct training for them - Train the new...

  • Process Trainer

    4 weeks ago


    Bengaluru, Karnataka, India Teleperformance Full time

    **Eligibility**: - 1 year of experience in training domain as Trainer and should be from BPO background - Knowledge of trainer’s KPIS, understanding of TNI & TNA. - Extensive knowledge of instructional design theory, leaning models and learning principle (ex. Adult learning principle) - Good communication and presentation skills **Roles and...

  • Process Trainer

    6 days ago


    Bengaluru, Karnataka, India Future role Full time

    **Full job description** We are Hiring for the trainer for the BPO Sector Industries : BPO Role : Process Trainer **Salary**: 20K-35K+incentive Experience : 1+ Year Gender : Male & Female Job Location: Whitefield Bangalore **Job Types**: Full-time, Permanent Pay: ₹35,000.00 - ₹37,000.00 per month Benefits: ESI & PF Schedule: - Day...

  • Process Trainer

    2 weeks ago


    Bengaluru, Karnataka, India PetaBytes Computers Pvt. Ltd. Full time

    **Process Trainer** **Job Location: Bangalore.** **Working Mode: Work from Office.** **Required**: Minimum 1+ year on paper experience as a Process Trainer in BPO. Should be aware of NHT, OJT, TNA, TNI, etc. Excellent Communication skills in English and Hindi. This is for a domestic process and it'll be 6 days working. **Job Types**: Full-time,...


  • Bengaluru, India Domestic voice Process Full time

    **Immediate Joiners needed!** 1. Proficient in English and Hindi verbal communication 2. Quick learner with the ability to grasp new systems and processes 3. Detail-oriented and thorough in ensuring mínimal errors while sending a communication to customers 4. At least 2 years of experience in handling customers in both voice and non-voice process 5....


  • Bengaluru, India I Learn Future Full time

    I Learn Future is a Learning and Talent Solution. We have collaborated with different organizations and, we are built to create powerful experiences that help clients and applicants to build a better future. We are hiring skilled and talented people for our clients. This position is well suited to an individual who is willing to gain hands-on experience in...


  • Bengaluru, India PeopleLogic Business Solutions Full time

    **Role: - ** Customer Delight-Trainer ***Budget: - ** 7 LPA ***Exp: - ** 1-4 experience ***Location: - ** Bengaluru **About Company**: Company is a top tier VC funded startup, building an online wholesale marketplace for food and grocery, targeted at wholesale buyers. Their vision is to organize the food and grocery ecosystem in India using...