Applications Support

1 week ago

Bengaluru, India JPMorgan Chase Bank, N.A. Full time

This role requires a wide variety of strengths and capabilities, including:

- Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
- Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

**Job responsibilities**
- Ensures the assigned project tasks are completed within established time and budget, and that objectives conform to the firm's overall standards and objectives
- Ensures monitoring alerts and systems events are assessed, prioritized, and managed, and creates and maintain operational metrics
- Automates routine tasks by scripting or by other programmatic means, and collaborates with technology and business partners to continuously identify proactive monitoring and health check opportunities
- Ensures potential client impacting incidents are identified and remediated prior to client impact or remediated as soon as possible after issues arise
- Drives continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies
- Participates in post incident reviews for client impacting incidents
- Identifies post incident review action items and process improvement opportunities
- Supports or leads as needed Resiliency events (Disaster Recovery, Sustained Resiliency, etc.)
- Translates business requirements into proposed IT services & solutions
- Develops and distributes performance metrics for core services and reporting for the unit
- Contributes to the evaluation, implementation, and ongoing maintenance of monitoring tools used
- Provides technical and procedural training, coaching and guidance to support analysts
- Brings a DevOps mindset to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale

**Required qualifications, capabilities, and skills**
- Experience in building Geneos script and monitoring is preferred.
- Experience with Monitoring Tools such as Splunk, Grafana, Dynatrace is a plus.
- Experience automating operational tasks with one or more of the following languages: Python, Unix Shell scripting, Java
- Experience on scripting including Powershell/Shell/Perl and/or Python
- Understanding of Java concurrency, concurrency patterns, Enterprise design patterns, industry best practices, domain driven design, Microservices patterns and architecture is a plus
- Experience in Oracle, and SQL server databases is a plus
- Experience in enterprise incident management practices, monitoring and performance tools.
- Ability to quickly receive and process information, make appropriate risk based decisions.
- Excellent communication skills, both oral and written
- Effective issue management skills, problem identification, root cause analysis, and solution recommendation.
- Self-confident, self-directed, ability to work with various levels of staff and management.
- Excellent time management skills
- Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities.
- Strong global team member, interaction with staff and clients to achieve business goals.
- Intense personal commitment to mission, values, and goals of the organization.
- Unix, Oracle, Geneos, Shell Scripting, Control - M, Autosys, Application support, and ITIL processes
- At least 8+ years equivalent experience with at least 3 years in development or production support
- Bachelor's degree or higher in Engineering, Computer Science, or Information Technology.

**Preferred qualifications, capabilities, and skills**
- Knowledge of Information Technology Infrastructure Library (ITIL) production support best practices
- Experience working in the financial industry and with core cash management systems is a plus

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make rea

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