Customer Care Representative

6 months ago

Jaipur Rajasthan, India Royal York Property Management Full time

**Royal York Property Management** is a leading property rental and leasing company with a vast portfolio of over 22,000 properties. The company offers a unique proposition of guaranteed rental income to its landlords, providing peace of mind and financial stability. With over $10.1B+ in real estate assets under management, Royal York is one of the largest and most established property management firms in Ontario, Canada, and is rapidly expanding its global presence with two office locations in Europe.

The Company prides itself on its innovative approach to property management, leveraging its proprietary technology to disrupt the industry and improve processes and systems. With 15 strategically located offices across Ontario, Canada, and Europe, Royal York provides its clients with the peace of mind of local expertise, while ensuring consistent service delivery with all departments operating 24 hours a day, 7 days a week.

**Responsibilities of the position**:

- Cultivating a consistently positive, empathetic, and professional demeanor when interacting with customers.
- Swiftly addressing customer inquiries with timely responses.
- Engaging with customers through a variety of communication channels.
- Recognizing and effectively resolving customer grievances.
- Offering insights on the effectiveness of the customer care process.
- Upholding client satisfaction and delivering professional support consistently.

**Requirements**:

- Completion of high school education, a general education degree, or an equivalent qualification.
- Capability to maintain composure when dealing with stressed or upset customers.
- Exceptional communication skills, which encompass active listening.
- Proficiency in organizational tasks with a keen eye for detail.
- Aptitude for working effectively under pressure and meeting stringent deadlines.
- Demonstrated proficiency in interpersonal interactions.

**Salary**: ₹33,129.00 - ₹41,411.00 per month

Schedule:

- Rotational shift

**Education**:

- Higher Secondary (12th Pass) (preferred)

**Experience**:

- total work: 2 year (preferred)
- Customer service: 2 year (preferred)

**Language**:

- English (required)

Pay: ₹33,129.00 - ₹41,411.00 per month

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person

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