Customer Care Executive
2 weeks ago
We are hiring customer care executive
Key Responsibilities:
Outbound Calls: Place outbound calls to potential customers to introduce banking products such as credit cards, loans, and insurance.
Product Knowledge: Maintain a strong understanding of the bank's product offerings and stay updated on new products and services.
Customer Engagement: Engage with customers in a friendly and professional manner, answer their queries, and provide detailed information about the products.
Sales Targets: Meet or exceed monthly and quarterly sales targets and objectives.
Lead Generation: Identify and qualify potential leads for the sales team to follow up on.
Documentation: Accurately record customer information, interactions, and transactions in the database or CRM system.
Compliance: Ensure all sales activities comply with banking industry regulations and ethical standards.
Feedback: Provide feedback and suggestions for improving sales strategies and processes.
Qualifications and Skills:
Experience: Minimum 1 year of experience in a similar tele calling or sales role, preferably in the Credit Card or Loan Department.
Communication Skills: Good verbal and written communication skills in Bengali,English and Hindi. Ability to explain complex financial products in a clear and understandable manner.
Sales Skills: Proven track record of meeting or exceeding sales targets.
Product Knowledge: Familiarity with banking products, including credit cards, loans, and insurance, is a plus.
Interpersonal Skills: Strong interpersonal skills to build rapport with customers and colleagues.
Time Management: Effective time management and organizational skills to handle a high volume of calls and meet sales goals.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹13,200.00 - ₹15,500.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Rotational shift
- Weekend availability
Supplemental pay types:
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Ability to Commute:
- Kharagpur, West Bengal (required)
Ability to Relocate:
- Kharagpur, West Bengal: Relocate before starting work (required)
**Speak with the employer**
+91 9679080905
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