Mega Walk-in for Customer Service
4 weeks ago
**Description and Requirements**
- Analyze and solve customer queries through calls.
- Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead.
- Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
- Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
- Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
- Provide splendid customer services to customers in a friendly and courteous manner at all times.
- Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
- Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
- Should possess excellent verbal and written English communication skill.
- Should be customer oriented and team oriented as well.
- Fresher/Experienced can apply(0-3 years).
- Work Location: Gurgaon
- Should be comfortable with night shifts
Perks and benefits
- Annual Package would be in the range of 2.4 to 4.2 LPA.
Pay: ₹21,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
**Location**:
- Gurgaon, Haryana (required)
Work Location: In person
**Speak with the employer**
+91 9560932363
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