Telesales - Hospitality

2 months ago

Bengaluru, India Ferns Estates & developers Full time

**General Responsibilities**:

- Answer the calls in 3 rings.
- Greet all the calls with a smile.
- Ensure all the reservations requests are reverted with 12 hours or latest by 24 hours of receiving.
- To keep all the relevant departments aware of the resort occupancy

**Specific Responsibilities**:

- Have in-depth knowledge of our product and competitors
- Ensure reservation department and Front Office staffare constantly aware of availability, on request, closed dates, high demand dates, etc.
- Responds to all reservation requests and executes prompt and accurate information at all times
- Complete knowledge of the resort rates, promotions, amenities, facilities & services
- Attend all scheduled meetings as and when required
- Track and update all reservations picked up from all On-line channels
- resort website, OTA, GDS, etc.
- Update No-showsand cancellationson all OTA's to avoid and unwanted commissions
- Ensure accurate information is updated on the PMS
- Understand and enforce resort and company credit policies.
- Proper billing instructions, credit card auth, etc are updated accurately
- All reservations are processed as per SOP within 12 hours of receiving the reservation query
- Ensure all the reservation confirmation lettersare sent for all processed bookings as per SOP
- Process retentions, no-show and cancellations as per the resort policy and procedures
- Ensure all request for amenities or transportation are updated on the PMS accurately. Details are shared with the concerned department and/or the third party
- Monitor all Tentative/ Provisional / Waitlistedbookings entered on the system and follow up done for deposits/guarantee
- Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
- Reconfirmation of all the reservations/groups as per SOP
- All reservation modifications are updated on the PMSimmediately and accurately
- Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive sellingand recommendations from external yield or revenue management systems
- Check forecasting reports based on statistics codes (Market, Source, Rate Code, etc.), reservations which are wrongly tagged should be amended

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹32,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Reservation Executive: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 6364901209

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