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Workforce Scheduler

2 months ago

Mumbai, India Riverforest Connections Full time

**Key Accountabilities and Main Responsibilities**

Manage large amounts of data to identify workforce shortages, conduct root cause analysis while working toward strategically impactful solutions to address these issues.

Understand leave requirements and support the business unit to manage leave in line with budget assumptions.

Use evidence to inform and develop resource plans.

Engage with stakeholders via regular contact, actively involved with business units, increasing understanding and effectiveness.

Develop schedules to match volume forecasts and meet service agreements.

Manage the development of rosters taking into account multiple Enterprise Agreement (EA) provisions and other employment conditions.

Plan and Schedule staff duties, using the workforce management technology, according to skill sets based on 15-minute intervals to ensure that resources meet forecasted business demand.

Manage and advise on requests for resource management information to ensure effective decisions around changes to business process. Identify and investigate variance from schedules that had a negative impact on budget and or performance to ensure tight control and efficient use of resources.

Manage long term and short notice abstractions to maintain resilience levels, continually revising schedules to ensure demand is met, whilst complying with working time regulations, health & safety legislation, Force policy, police regulations, terms & conditions and diversity policy.

Review requests for flexible working, identifying impacts on the business and advising line managers in order that the needs of the business are considered in decision making. Agree timing of implementation of shift patterns to minimise negative effects.

**Experience & Personal Attributes**

Demonstrated knowledge and understanding of resource planning.

Strong workforce analytics experience, identifying disruption and understanding success drivers.

Strong attention to detail, accuracy, and time management

Strong stakeholder management and negotiation skills, with the ability to promote and influence new workforce planning concepts.

Experience in process and procedure documentation

Excellent written and verbal communication skills

**Skills Required**:
Scheduling;Resource Management;Workforce Management;Resource Planning;User Experience;Subject Matter Expertise;Root Cause Analysis;Business Process;End User

**Location**

Mumbai

**Years Of Experience**

4 to 9 Years

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