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Support and Dbms Associate

1 month ago

Raipur Chhattisgarh, India BigMint Full time

Reporting to: GM Business Development
- Location: Raipur, Chhattisgarh
- No. of

Key Responsibilities:
Customer Interaction:

- Provide accurate and timely information regarding products, services and company policies.

Problem Resolution:

- Address and resolve client complaints and issues effectively.
- Escalate unresolved matters to the appropriate team or manager, ensuring follow-up - Daily and weekly.

Process Management:

- Maintain detailed records of client communication, feedback and resolutions in the CRM system.
- Adhere to company policies and quality standards during interactions.

Database Design and Maintenance:

- Design, develop, and implement database systems to meet business requirements from BD
- Maintain database from events, inbound leads (registration), reference leads to separate - the high relevance, and actionable decision making

Documentation and Reporting:

- Maintain detailed documentation of database in line with business requirements.
- Generate reports for stakeholder’s basis database performance and report actionable insights - Status of the Accounts.

Collaboration:

- Work closely with internal teams like sales, operations, and technical support to resolve client query.
- Provide feedback from client to help improve products or services.

Key Competencies:

- Excellent verbal and written communication skills.
- Problem-solving and conflict-resolution abilities.
- Empathy, patience, and a customer-first attitude.

Qualifications and Experience:

- Education: MBA degree or equivalent preferred.
- Experience: 1-3 years of experience in customer service or related roles.