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Cse (Customer Service Executive)
4 weeks ago
Got it, here's a job post template for a Customer Support Executive position:
Position Title:
Customer Support Executive
**Job Description**:
**Responsibilities**:
- Provide accurate information and solutions to customers' questions and concerns.
- Troubleshoot and resolve customer issues in a timely manner.
- Escalate complex issues to the appropriate departments for resolution.
- Keep detailed records of customer interactions and transactions.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Assist in creating and updating support documentation and knowledge base articles.
Qualifications:
- Bachelor's degree or equivalent work experience.
- Previous experience in customer service or support role preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Empathetic and patient demeanor when interacting with customers.
- Proficiency in using customer support software and CRM systems is a plus.
**Benefits**:
- Competitive salary
- Health insurance
- Paid time off
- Opportunities for growth and advancement
Pay: ₹16,000.00 - ₹21,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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