Compliance Officer, In

5 months ago

Bengaluru, India ASSPL - Karnataka Full time

**Basic Qualifications and Experience**:

- Bachelor’s degree or equivalent with 10+ years of experience in related field.
- 10+ years of related experience handling law enforcement matters or similar investigative experience with law enforcement or security agencies, including experience related to cyber crime and online investigations.
- Familiarity with the Indian legal system and protocols, including laws and procedures about legal requests related to online businesses.

Overseeing coordination with law enforcement agencies while working with internal teams to respond to legal requests/requisitions; review and refresh the complaint management processes as per industry standards, manage the team supporting the process and operational management; be the central contact person for third party external agencies

Key job responsibilities
The primary responsibilities of the Compliance Officer will include:

- Recommending developments to complaint management for ASSPL to receive, acknowledge, and dispose of complaints from members of the public.
- Working closely with multiple internal stakeholders as needed, processing and resolution of complaints.
- Maintaining high standards of judgement while handling numerous time-sensitive escalations with competing priorities.
- Ensuring the deliverables are met in a timely manner.
- Ensuring that requests from customers, law enforcement or regulators are acknowledged, reviewed and handled pursuant to applicable law and Amazon’s policies.
- Coordinate with cross functional teams to ensure timely processing of user complaints in accordance with Amazon’s internal policies and applicable law.
- Advise cross-functional teams on resolving complaints process

improvements to improve user experience and internal efficiencies.
- Collaborate with relevant teams to support response to inquiries related to user grievances.
- Overseeing coordination with law enforcement agencies while working with internal teams to respond to legal requests/requisitions.
- Review and refresh the complaint management processes as per industry standards, manage the team supporting the process and operational management.
- Be the central contact person for third party external agencies.

Bengaluru, KA, IND

**Preferred Qualifications and Experience**:

- Experience of managing user complaints and grievances redressal programs.
- Fluency in English (fluency in another Indian language is an advantage).
- Experience and familiarity in the online world, including with internet technologies, cyber laws, security and privacy matters, online safety issues, cyber crime investigations, online content moderation, and related policy topics in India.
- Experience handling law enforcement matters or similar investigative experience with law enforcement or security agencies, including experience related to cyber crime and online investigations.
- Experience in reviewing, processing, and tracking legal documents (e.g., civil and criminal subpoenas, court orders, and search warrants).
- Experience working within law enforcement authorities and/or security agencies.
- Experience working on a fast-paced team while exercising strong critical thinking skills, good judgment, agile prioritization, and steady presence of mind in a rapidly changing environment.
- Experience in analyzing and resolving multiple issues and challenges while meeting tight deadlines in a dynamic, start-up culture, working closely with multiple stakeholders.

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