Tele Calling Executive
3 weeks ago
We are seeking a dynamic and results-driven **Tele Calling Executive** fluent in **Gujarati **to join our **Collections Department**. As a Tele Calling Executive, you will be responsible for contacting customers who have overdue payments and persuading them to fulfill their financial obligations. Your primary goal will be to recover outstanding debts while maintaining a positive relationship with our customers.
**Job Responsibilities**:
1) Place outbound calls to customers with overdue payments in a polite and professional manner
2) Negotiate repayment plans and settlements with customers based on their financial situations and our company policies.
3) Keep accurate records of customer interactions, payment commitments, and follow-up actions in the system.
4) Provide excellent customer service by addressing customer inquiries and concerns effectively and efficiently.
5) Collaborate with other departments, such as Customer Service and Legal, to resolve complex customer issues.
6) Adhere to all regulatory requirements and company policies regarding debt collection practices and customer data confidentiality.
**Requirements**:
1) Fluent in spoken Gujarati.
2) Previous experience in tele calling or collections is preferred.
3) Strong negotiation and persuasion skills.
4) High school diploma or equivalent; higher education in a related field is a plus.
**Salary**: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- Gujarati (required)
Work Location: In person
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