Dcem Position

Key tasks comprise the following:

- Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
- Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
- Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
- Supports in de-escalations of critical customer situations
- Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
- Contributes to customer release and maintenance activities
- Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
- Executes and supports problem management and continuous improvement
- Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
- Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
- Systematic and faster onboarding of associates: mandatory trainings documentation
- Enable continuous delta KTs on new topics and refresher sessions.

Technical Skill Set required to perform above tasks:

- Technical expertise in SAP Basis area with minimum of 4+ years of experience
- Good understanding & hands-on experience required in HANA database.
- Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
- Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
- Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)