Dcem Position

2 weeks ago

Bengaluru, Karnataka, India ACE Talent Consulting Full time

Key tasks comprise the following:

  • Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
  • Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
  • Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
  • Supports in deescalations of critical customer situations
  • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
  • Contributes to customer release and maintenance activities
  • Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
  • Executes and supports problem management and continuous improvement
  • Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
  • Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
  • Systematic and faster onboarding of associates: mandatory trainings documentation
  • Enable continuous delta KTs on new topics and refresher sessions.

Technical Skill Set required to perform above tasks:

  • Technical expertise in SAP Basis area with minimum of 4+ years of experience
  • Good understanding & handson experience required in HANA database.
  • Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
  • Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
  • Handson experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 3 years (preferred)

  • Senior SAP DCEM Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Sam manpower services & Career LLP Full time

    Job Description :This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate...

  • Senior SAP DCEM Consultant

    1 month ago

    Bengaluru, India Sam manpower services & Career LLP Full time

    Job Description :- This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey.- Primary role/ responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate...

  • Senior SAP DCEM Consultant

    4 weeks ago

    Bengaluru, India Sam manpower services & Career LLP Full time

    Job Description :- This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey.- Primary role/ responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate...

  • Dcem Position

    3 weeks ago

    Bengaluru, India ACE Talent Consulting Full time

    Key tasks comprise the following: - Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services - Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES - Orchestrates the overall service/project delivery according to planned scope, budget, and milestones - Supports in de-escalations of critical...