Retail Associate

2 months ago


Gurugram Haryana, India Cars24 Services Pvt Ltd Full time

Walk
- In Drive At Cars24

Dates: 16th, 17th & 18th Oct' 2024

Time: 11 AM - 4 PM

Location: Tower C, 5th Floor, SAS Building, CH Baktawar Singh Rd, Medicity, I, Sector 38, Gurugram, Haryana 122001

1) Customer Assistance: Guide customers through the car-selling process, ensuring a smooth and hassle-free experience while providing excellent customer service.
2) Car Procurement: Procure high-quality used cars by adhering to pricing guidelines and ensuring margins are met.
3) Customer Qualification: Utilize both open
- and close-ended qualifying questions to understand the customer’s motivations and key points, aiding in effective negotiations.
4) Market Analysis & Pricing: Conduct thorough online research and leverage industry knowledge to provide fair market prices based on inventory trends, customer demand, and prior experience.
5) Price Negotiation: Negotiate with customers on car prices and clearly explain the rationale behind the offer, ensuring transparency and trust in the process.
6) Target Achievement: Meet and exceed monthly procurement targets and key performance indicators (KPIs), such as customer satisfaction metrics, Net Promoter Score (NPS), and call volume targets.
7) Follow-Up: Make 60+ outbound calls daily to engage potential sellers, conduct follow-ups, and ensure continued engagement throughout the customer journey.
8) Documentation & Reporting: Maintain accurate records of all transactions and interactions, ensuring compliance with internal processes and documentation standards.

Pay: ₹300,000.00 - ₹500,000.00 per year

Schedule:

- Day shift

**Experience**:

- GCC: 1 year (required)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person


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