Associate - Customer Operations

3 weeks ago


Bengaluru Karnataka, India Fidelity International Full time

About the Opportunity

**Job Type**: Permanent

Application Deadline: 03 February 2024

About your team Retail Operations India handles requests from Fidelity’s Retail, Wholesale, Funds Network, Continental Europe and some Asian customers. The team receives sorts and processes a variety of customer instructions across product groups. The teams participate in several customer feedback loops, identifying and driving improvements to processes and client experience. The goal for the team is: - To provide excellent customer service and represent Fidelity as a premium service provider - To help retain existing customers and attract new assets by handling client requests in a professional, timely and effective manner - To work as a virtual team with the Customer Operations group in the UK. - To work closely with internal colleagues - Marketing, Sales, UK Operations, Customer Services, BRC and Financial Controls to ensure timely resolution of all client issues and give regular feedback To monitor, control and improve service standards



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