Customer Support Person Required
3 months ago
Working hours will be UK office hours. (hybrid workplace model). Renumeration as per experience.
**Responsibilities**:
- Assist customers with product information, troubleshooting, and technical support.
- Handle and resolve customer complaints and escalations, ensuring timely and satisfactory resolutions.
- Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the company's CRM system.
- Collaborate with other departments, such as sales, marketing, and technical teams, to ensure smooth customer experience and issue resolution.
- Identify and escalate emerging or recurring customer issues to the appropriate teams for further investigation and resolution.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers.
- Proactively suggest improvements to customer service processes and procedures to enhance customer satisfaction.
- Assist in training and mentoring new customer support team members, as required.
**Requirements**:
- Graduate degree in a relevant field.
- Proven work experience in a customer service or customer support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to remain calm and professional in stressful situations.
- Empathetic and patient attitude towards customers.
- Proficient in using customer support software and CRM systems.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work in shifts to support requirements.
**Salary**: From ₹15,000.00 per month
**Benefits**:
- Internet reimbursement
- Work from home
Schedule:
- Evening shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
COVID-19 considerations:
We are following all necessary COVID protocols.
**Experience**:
- Customer support: 3 years (preferred)
Application Deadline: 22/02/2021
-
Manager, Customer Support
3 weeks ago
Kottayam, India HighLevel Full timeAbout HighLevel:HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their...
-
Customer Service
3 weeks ago
Kottayam, India LaSTiG Full timeLaSTiG is an insurance provider committed to reliability and personalized service, offering innovative and comprehensive coverage options tailored to meet individual needs. The team at LaSTiG is dedicated to providing peace of mind and financial security through experienced professionals. At LaSTiG, prioritizing your protection is our goal. Responsibilities...
-
Customer Care Executive
5 months ago
Kottayam, India M Fine Full time**Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual...
-
Customer Support Female
4 months ago
Kottayam, India Insure Full timeModifying sales pitches in response to customer demand Acquiring and retaining contact information databases Put forward suggestions in accordance with the requirements of the consumer Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action **Salary**: ₹10,000.00 per...
-
Customer Care Executive
4 months ago
Kottayam, India DC BOOKS Full timeDesignation: Customer Care Executive Location: Kottayam **Salary**: ₹13,000.00 - ₹15,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - Hindi (preferred) -...
-
Customer Experience Manager
3 weeks ago
kottayam, India Thrillophilia.com Full timeJob Summary: Thrillophilia is seeking a dynamic and dedicated Customer Experience Manager to lead and enhance our customer service operations. This role is critical in ensuring that our customers receive unparalleled service and support, fostering a positive and lasting relationship with our brand. The ideal candidate will be passionate about travel, have a...
-
kottayam, India STAMIN Full timeCompany: STAMIN - World's 1st Fitness & Sports SolutionAbout Us:STAMIN is at the forefront of innovation in the fitness industry, offering an integrated application that empowers users to reach their health and fitness goals. We combine cutting-edge technology with expert guidance to provide personalized fitness solutions that drive engagement, acquire new...
-
Customer Relationship Executive
3 months ago
Kottayam, India TEAM DMC Full timeSetting customer expectations and revenue goals. - Identifying customer demands and requirements. - Developing plans to address customer-specific needs. - Dealing with people of different backgrounds and temperaments. - Solving customer issues and complaints. - Planning strategies for customer care and conflict resolution. - Cross-selling products and...
-
Customer Relations Executive
4 months ago
Kottayam, India Educan Global Operations Pvt Ltd. Full timeFiling customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing customers with clear instructions to resolve issues. Rerouting customer calls to other departments when advanced solutions are needed. Customer Relationship Officers **handle...
-
Customer Relationship Officer
4 months ago
Kottayam, India Medcity International Academy Full time**Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Provident Fund Schedule: - Day shift Supplemental pay types: - Commission pay - Performance bonus - Yearly bonus **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English...
-
Customer Relationship Executive
4 months ago
Kottayam, India Premier Honda Full timeSchedule appointments for Periodic Service of Honda Cars. - Contact customers for Post Service Follow Ups. - Organize Free Service Appointments of Honda Cars. - To capture feedback on customer experience. - Honda Service Customer's Database Management. - To resolve customer's concerns. Pay: ₹9,640.92 - ₹15,000.00 per month Schedule: - Day...
-
Hindi Teacher Required
3 months ago
Kottayam, India BRITISH KINDER SCHOOL Full timewe are looking for a Kindergarten and Primary HINDI Teacher. Immediate joiners preferred. B.A, M,A, B.Ed freshers can also apply. **Salary**: ₹12,000.00 - ₹15,000.00 per month Work Location: In person
-
Customer Relation Executive
4 months ago
Kottayam, India Bravio Group of Companies Full timeWe are currently seeking an energetic and presentable Female Coordinator for our Customer Relations department. This position plays a crucial role in providing exceptional service and support to our valued customers. As a Coordinator, you will be responsible for managing customer inquiries, resolving issues, and ensuring that all customer needs are met in a...
-
Customer Success
4 weeks ago
Kottayam, India Jify Full timeAbout Jify: Jify’s mission is to build financial resilience for the employed workforce. Our core offering gives employees complete flexibility and access to their earnings on-demand so that they never have to take on high-cost credit or borrow from friends and family. Our goal is to provide long term financial wellness for a whole new category –...
-
Customer Service Representative
3 months ago
Kottayam, India CONCORD RIDES - ROYAL ENFIELD DEALERSHIP, KOTTAYAM Full timeContacting customers regarding the service of the vehicle - Suggesting customers about the service package - Arranging the pick and drop facility for the vehicle - Asking feedback about the service - Planning and coordinating the service **Job Types**: Full-time, Permanent, Fresher Pay: ₹9,000.00 - ₹11,000.00 per month **Benefits**: - Health...
-
Personal Secretary
4 months ago
Kottayam, India JEWEL AUTISM AND CHILD DEVELOPMENT CENTRE Full timeto1. Coordinating meetings and appointments, managing schedules, and maintaining an events calendar 2. Maintaining files and records 3. Organizing events and conferences, preparing facilities for scheduled events, and arranging refreshments 4. Handling correspondence, screening and directing phone calls, and distributing correspondence Contact Number:...
-
Customer Service Representative
4 months ago
Kottayam, India L'empire Builders® Full time**Job Summary**: **Key Responsibilities**: - **Customer Interaction**: Handle inbound and outbound calls from clients, addressing inquiries related to architectural projects, construction timelines, and services offered. - **Information Dissemination**: Provide clients with accurate and detailed information about our services, processes, and project...
-
Senior Azure Support Engineer
3 weeks ago
kottayam, India Insight Global Full timeShift: Willing to work IST mornings and afternoons Salary : 20-30 LPA + 8% annual bonus (based upon experience) INT Process: 2 rounds of interviews INT Times: Mon, Tues, Thurs & Fri between 2pmIST-5pmIST or 9amEST Follow-Up: Weekly Sync Friday’s at 9am Notice Period: 45 day or less (30 days Preferred) Must Haves: 8+ years of experience within Azure...
-
Legal Support Specialist
1 month ago
Kottayam, India Elevate Full timeOur customer, a multinational professional services company is looking for a Legal Support Specialist for a 6 months contract role.The role would support the US team, hence the candidates need to be comfortable working night shifts.Location: Remote, India ***US hours preferred.Duration: 6-months with a possibility of extensionResponsibilities: Provide...
-
Customer Relationship Executive
3 months ago
Kottayam, India EVM Volkswagen Full timeExperience in Automobile Industry at least 2 Year Good Communication Knowlege Home Location Must be Kottayam /Ettumanoor Area Interested can call or send CV 9895065128 Pay: ₹11,602.50 - ₹16,874.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus **Experience**: - total work: 1 year...