Configurator
6 months ago
Overview:
**Role Purpose**
- The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client_
**Do**
- _Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners_
- _Plan and execute assigned configuration tasks within deadlines _
- _Provide system configuration support based on changing business needs_
- _Assist in system analysis, design, development, and testing activities_
- _Provide support in developing, implementing and testing patch releases and system upgrades_
- **Maintenance of the configuration archive and its upkeep**
- _100% compliance to configuration standards and procedures_
- _Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log_
- _Analyze and resolve configuration issues in a timely manner_
- _
- **MIS Management, Reporting & Backend Support**
- _Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders _
- _Documentation & reporting as per the client need on configuration standards_
- _Issue resolution in minimum time possible with respect to any modification or change requested by the client_
**_Stakeholder Interaction_**
**_Stakeholder Type_**
**_Stakeholder Identification_**
**_Purpose of Interaction_**
**_Internal_**
Lead Configurator
Regular reporting & updates
Software Developers
For regular coordination on the software for which testing is done
**Display**
- Lists the competencies required to perform this role effectively: _
- **_Functional Competencies/ Skill_**
- Leveraging Technology ? Knowledge of current and upcoming technology along with expertise in programming (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization ? **_Competent_**:
- Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk ?**_ Expert_**:
- Technical knowledge ? knowledge of various programming languages, tools, quality management standards and processes - **_Expert_**
**_Competency Levels_**
**_Foundation_**
- Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance._
**_Competent_**
- Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well._
**_Expert_**
- Applies the competency in all situations and is serves as a guide to others as well._
**_Master_**
- Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization._
- **_Behavioral Competencies_**
- _Formulation & Prioritization_
- _Client centricity_
- _Execution Excellence_
- _Passion for Results_
**Deliver**
**_No._**
**_Performance Parameter_**
**_Measure_**
1.
Continuous Integration, Deployment
100% error free on boarding & implementation, throughput %, Adherence to the schedule
2.
Quality & CSAT
On-Time Delivery, Troubleshoot queries
Customer experience, completion of assigned certifications for skill upgradation
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