Configurator

7 months ago

Bengaluru, India Wipro Limited Full time

Overview:
**Role Purpose**
- The purpose of this role is to be responsible for configuratingand maintaining the software and other technological aspects of theproject being run for the Wipro client_

**Do**
- **
- _ Collate configuration requirements from the functions/ BUs/ SLsand obtain approval from business owners_
- _ Plan and execute assigned configuration tasks within deadlines_
- _ Provide system configuration support based on changing businessneeds_
- _ Assist in system analysis, design, development, and testingactivities_
- _ Provide support in developing, implementing and testing patchreleases and system upgrades_
- **
Maintenance of the configuration archive and its upkeep**
- _ 100% compliance to configuration standards and procedures_
- _ Make changes to existing configuration processes as per theclient requirements and maintain proper documentation/ log_
- _ Analyze and resolve configuration issues in a timely manner_
- _
- **MIS Management, Reporting & Backend Support**
- _Preparation of Daily, Monthly status report on certainconfiguration parameters as required by the client & stakeholders_
- _ Documentation & reporting as per the client need onconfiguration standards_
- _ Issue resolution in minimum time possible with respect to anymodification or change requested by the client_

**_
Stakeholder Interaction_**

**_
Stakeholder Type_**

**_
Stakeholder Identification_**

**_
Purpose of Interaction_**

**_
Internal_**

Lead Configurator

Regular reporting & updates

Software Developers

For regular coordination on the software for which testing is done

**Display**
- Lists the competencies required to perform this role effectively:_
- **_ Functional Competencies/ Skill_**
- Leveraging Technology - Knowledge of current and upcomingtechnology along with expertise in programming (automation, tools andsystems) to build efficiencies and effectiveness in own function/ Clientorganization - **_Competent_**:

- Process Excellence - Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk -**_ Expert_**:

- Technical knowledge - knowledge of various programminglanguages, tools, quality management standards and processes - **_Expert_**

**_
Competency Levels_**

**_
Foundation_**
- Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance._

**_
Competent_**
- Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well._

**_
Expert_**
- Applies the competency in all situations and is serves as a guideto others as well._

**_
Master_**
- Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization._
- **_
Behavioral Competencies_**
- _ Formulation & Prioritization_
- _ Client centricity_
- _ Execution Excellence_
- _ Passion for Results_

**Deliver**

**_
No._**

**_
Performance Parameter_**

**_
Measure_**

1.

Continuous Integration, Deployment

100% error free on boarding & implementation, throughput %,Adherence to the schedule

2.

Quality & CSAT

On-Time Delivery, Troubleshoot queries

Customer experience, completion of assigned certifications for skillupgradation

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