Associate - Counsellor

1 week ago

Chennai Tamil Nadu, India DATRI Full time

**Scope of the Job**:

- Ensure all the counselling allocations are contacted and updated/closed in the internal software.
- Ensure the donor is well informed about the complete blood stem cell donation procedure.
- Once the donor agrees to donate handover to the relevant field team member who is involved in facilitating the stem cell donation
- Update all the counsellor activities at every stage in the internal software and in weekly counselling calls.

**Job Specifications**:
**Qualification**: Graduate or Post Graduate in Science
**Experience**: 2+ years’ experience
**Industry Knowledge**: Patient relations/ Counselling

**Responsibilities**:

- Use the internal software to understand the donor allocation to the counsellor.
- Be prepared with the following information before contacting the donor: Donor registration details, Patient details, necessary data points etc.
- Initiate the call with the donor, post self introduction move into the topic by understanding the donor’s wavelength.
- Plan for a follow-up call based on donor’s response and availability to have a detailed conversation on the processes involved in a blood stem cell donation.
- Share the relevant information with the donor: DATRI’s collaterals, videos, newspaper clippings etc.
- Ensure the donor is well informed about the complete blood stem cell donation procedure (peripheral blood stem cell donation (PBSC))
- If it is a bone marrow stem cell donation (BMT) hand over the counselling to a tenured counsellor with all relevant details.
- If required, interact with the donor’s influencers to convince for the blood stem cell donation.
- Once the donor agrees to donate handover to the relevant field team member who is involved in facilitating the stem cell donation with all relevant details of the donor.
- Update all the counsellor activities at every stage in the internal software - detailed notes to be added for ease of understanding in the future as well.
- Attend the weekly counsellors call to update the allocation status in person with the internal team members.
- Answer calls from donors as and when received - if you miss a call - then call back within 1 day
- Share daily update to your reporting manager on counselling allocated.

**Job Location**: Chennai Work From Office

**Timing / Days**: Full-Time Employee

**Mandatory**: English & Hindi other languages added advantage.

**Job Category**:Workup & Collections**Job Type**:Full Time**Job Location**:Chennai**Field / Travel required (no of days)**:No

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