Telecaller
6 months ago
Job ID/Reference Code
- WT-012
- Work Experience
- 2-3YRS.
- Job Title
- Telecaller
- Job Type
- Remote - Full Time
Webuters is a leading provider of innovative IT solutions for businesses of all sizes. Our dedicated team is committed to delivering exceptional value to our clients through cutting-edge technology and unparalleled customer service.
We are currently seeking a Telecaller to join our dynamic team and embark on a rewarding career journey. A telecaller serves as a customer service representative who contacts customers over the telephone.
Job description:
Make outbound calls to customers to promote products and services, or follow up on recent purchases.
Respond to customer inquiries and provide information about products and services.
Resolve customer complaints and provide appropriate solutions.
Keep records of all customer interactions and transactions, updating customer information in a database as necessary.
Meet and exceed sales and customer satisfaction targets.
Continuously improve product and service knowledge to provide accurate information to customers.
Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.
Follow all company policies and procedures, including those related to confidentiality and data security.
Excellent communication and interpersonal skills.
Ability to effectively communicate product information and address customer concerns.
Strong negotiation and persuasion skills.
Ability to work independently and as part of a team.
Previous experience in telesales or customer service is preferred, especially in an IT company.
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