Telecaller
6 months ago
As a telecaller, you will be responsible for engaging with potential customers over the phone to promote our products/services, generate sales leads, and provide excellent customer service. You will represent our company professionally and effectively communicate our offerings to prospective clients. Your primary duties will include:
- Making outbound calls to prospective customers using a prepared script to promote our products/services.
- Following up on leads and conducting cold calls to generate new sales opportunities.
- Providing information about products/services, pricing, and promotions to prospective customers.
- Identifying customer needs and recommending suitable products/services based on their requirements.
- Recording accurate details of customer interactions and transactions in the CRM system.
- Handling customer inquiries, complaints, and feedback in a professional and timely manner.
- Building and maintaining strong relationships with customers to ensure customer satisfaction and loyalty.
- Achieving sales targets and KPIs set by the company.
- Collaborating with the sales team to ensure smooth handover of qualified leads.
- Continuously updating product knowledge and staying informed about industry trends.
**Requirements**:
- Proven experience as a telecaller, telemarketer, or similar role in a call center environment.
- Excellent communication and interpersonal skills.
- Strong persuasive and negotiation abilities.
- Ability to effectively follow a script while maintaining a natural and engaging conversation.
- Good listening skills and ability to empathize with customers.
- Basic computer skills and familiarity with CRM software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Result-oriented mindset with a focus on achieving targets.
- High school diploma or equivalent; additional qualifications in sales or marketing will be a plus.
- Flexibility to work in shifts, including evenings and weekends.
**Benefits**:
- Competitive salary and commission structure.
- Comprehensive training and ongoing support.
- Opportunities for career advancement and growth within the company.
- Health insurance, retirement benefits, and other perks.
This job description may vary depending on the specific requirements of the company and industry. Additionally, the responsibilities and duties of a telecaller may evolve over time based on organizational needs and market trends.
**Salary**: ₹8,086.00 - ₹10,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Morning shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: Remote
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